At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

• Experience with Stars (e.g., CAHPS, HEDIS) programs and methodologies;
• Experience with quality programs;
• Program compliance, risk and regulatory compliance;
• Familiar with provider and member engagement strategies;
• Understanding of key enterprise capabilities that drive Stars performance;
• Program implementation, product/market expansion and growth;
• Business Development - growing existing clients and developing new clients within the Payor sector; and,
• Payer industry market trends and industry-leading practices in order to develop insights and provide recommendations.

• Leading teams to generate a vision and creating an atmosphere of trust, leveraging diverse views and encouraging improvement and innovation;
• Building productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification and feedback;
• Leading a team to a successful project conclusion through problem solving complex operations issues;
• Managing the planning, organizing and delivery of operations tasks and projects;
• Overseeing independent analyses and ensuring the quality of client deliverables;
• Leading the development and improvement of various frameworks and methodologies within operations;
• Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships;
• Communicating cogently in an organized and knowledgeable manner in written and verbal formats; and,
• Leveraging quantitative analyses to construct analytical frameworks and synthesize complex data into meaningful insights.