As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

As an Oracle HCM Talent Management Cloud Support Resource, you will play a crucial role in supporting the Oracle HCM Talent Product and owning day-to-day operational support activities within our organization. You will be enabling smooth operation of the Oracle HCM Talent Management, resolving user issues, and providing guidance and support to stakeholders.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Year(s) of Experience:
4 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor's Degree

Preferred Knowledge/Skills:
Demonstrates extensive abilities and/or a proven record of success as a team leader:

• Providing day-to-day operational support for Oracle Talent Management Cloud, including issue resolution, troubleshooting, and user support;

• Working closely with key stakeholders to understand business requirements and translate them into system configurations;

• Assisting with system enhancements and updates, including testing and proving system changes;

• Working and integrating with the business functions and operations teams to understand and document process maps;

• Recognizing proactively areas for process improvement and system optimization;

• Staying updated on product releases, new features, and industry trends to provide recommendations for continuous improvement;

• Evaluating Quarterly Patch artifacts and revising test plans to incorporate new factors and steps that affect core business processes;

• Working with cross-functional teams to drive integration and data management initiatives;

• Providing guidance and support to stakeholders on talent management processes, and system usage;

• Conducting user training sessions to foster system adoption and increase user proficiency;

• Supporting creation of training materials, and verifying 1st level support is equipped to handle common support inquiries and maintenance tasks;

• Utilizing extensive knowledge and experience with Oracle HCM Talent Management Cloud (e.g., Goals, Performance, Profiles, Career Development, Talent Review, Succession Management, etc.), including setup and configuration, reporting tools (OTBI, BI Publisher);

• Demonstrating proven experience in supporting Oracle HCM Talent or similar HR technology systems;

• Establishing enhanced communication and cooperation skills to work with key stakeholders and cross-functional teams;

• Highlighting ability to troubleshoot and resolve system issues in a timely manner;

• Demonstrating extensive analytical and problem-solving skills;

• Managing multiple priorities and work under tight deadlines;

• Remaining proactive and self-motivated with a proven attention to detail;

• Demonstrating experience in supporting Oracle HCM Talent Management Cloud or similar talent management systems;

• Utilizing knowledge of talent management processes;

• Showcasing familiarity with system integrations and data management; and,

• Exhibiting Oracle HCM Talent certifications, such as Oracle Talent Management Cloud Implementation Specialist.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $73,000 - $240,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

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