Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Minimum Degree Required
Bachelor's Degree

Minimum Year(s) of Experience
6 year(s)

Degree Preferred
Master's Degree

Preferred Knowledge/Skills

Demonstrates extensive knowledge and/or a proven record of success with client management, project management, contract adherence product delivery, managing project teams, preferably for a global network of professional services firms, including the following areas:
- Managing multiple client engagements simultaneously;
- Leveraging experience in all phases (development, execution, and transition) of project delivery;
- Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level;
- Developing multi-level relationships with client and team members to establish project delivery goals are met as planned;
- Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery;
- Establishing the transition methodology is well understood, adhered to, and is continuously adjusted to establish lessons learned are incorporated from each transition; and,
- Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities.Demonstrates extensive abilities and/or a proven record of success preferably for a global network of professional services firms, in the following areas:
- Acting as a gatekeeper function that establishes effective transfer to Operations in compliance with the transition process for all new services introduced;
- Providing fully documented services which are updated and maintained throughout the life of the service and are aligned to ITILv3 industry leading practices;
- Establishing that appropriate lifecycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders;
- Working with Project Managers, Business Owners, Service Owners, Implementation teams, Partners, Operations teams, and 3rd parties to establish that transition activities are executed and successful;
- Establishing that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews;
- Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations;
- Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions;
- Establishing an effective set of performance metrics and service levels are delivered for new services;
- Identifying and managing Operations risks to establish e a successful transition to service; and,
- Coordinating Service Transitions and Project Planning in the IT sector using ITIL practices.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $82,500 - $198,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance