At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
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Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Minimum Degree Required
Bachelor's Degree
Minimum Year(s) of Experience
1 year(s)
Preferred Knowledge/Skills
Demonstrates some level of abilities and/or a proven record of success as both an individual contributor and team member as follows:Ê
- Performs initial triage of issues reported by system users;
- Performs manual testing of system changes;
- Performs regression testing;
- Assists in testing automation;
- Assists in system reports/integrations development in enhancement pipeline;
- Prepares functional/Technical specs;
- Assists Transition Manager in onboarding new engagements;
- Provides administrative support to team members, including status reports and client-facing documentation/presentations;
- Offers functional and/or technical subject matter expertise;
- Meets with stakeholders to confirm a thorough set of requirements, aligned to business objectives, gaining an understanding of current and future state business processes;
- Has experience in use of Salesforce in a support/Managed Services environment;
- Is responsible for fixes and enhancements to the application to achieve the customerÕs business requirements;
- Works together in pods or client-aligned teams to deliver for multiple clients;
- Uses standard methodologies and tools, including ITIL and Agile;
- Proactively monitors systems for performance and issues and performs root cause analysis of production and non-production systems;
- Works and delivers against engagement SLAs and KPIs; and,
- Has proven verbal and written communication skills.
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
The salary range for this position is: $49,000 - $116,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance