Managed Services Oracle Delivery Manager

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system;
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion;
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables;
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others;
• Use the review of work as an opportunity to deepen the expertise of team members;
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate;
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements;

Minimum Degree Required
Bachelor's Degree

Minimum Year(s) of Experience

8 year

Preferred Fields of Study
Computer and Information Science,Computer Applications,Computer Engineering,Commerce,Information Technology,Management Information Systems

Certification(s) Preferred

Oracle Cloud Certification - Any certification in Oracle Cloud Modules under Financials, Supply Chain, Enterprise Performance Management or Human Capital Management

Preferred Knowledge/Skills

Demonstrates an extensive level of abilities with, and/or a proven record of success as a team leader, identifying and addressing client needs by:Ê
- Managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues;Ê
- Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
- Proactively monitor support trends and make staffing recommendations and/or process changes;
- Answering questions and providing direction to less-experienced staff; and,Ê
- Coaching staff including providing timely meaningful written and verbal feedback.ÊDemonstrates extensive abilities and/or a proven record of success leading efforts in consulting, designing, implementing, and supporting Oracle applications-based solutions, including the following:Ê
- Participating in the continuous improvement of implemented solutions, including but not limited to the following Oracle application-packaged modules: Oracle Cloud ERP, Oracle Cloud EPM, Oracle Cloud HCM, EBS, PeopleSoft;Ê
- Transitioning and leading application support operations; and,
- Understanding the common issues facing PwC's clients of all Industries and Sectors.ÊDemonstrates extensive abilities and/or a proven record of success leading one or more Oracle Cloud engagements including:Ê
- Troubleshooting, isolating and resolving critical issues by coordinating with offshore team members in a Managed Services support environment;
- Determining the root cause of incidents and make recommendations for prevention in the future;
- Designing, implementing and supporting business processes in an Oracle Cloud environment;Ê
- Designing, building, testing and deploying various Oracle Cloud solutions;Ê
- Building relationships with clients; identifying and pursuing opportunities to expand scope;Ê
- Developing an awareness of Firm services;Ê
- Staffing and managing teams to deliver contracted services including troubleshooting and resolving production issues, developing and testing enhancements, and assessing impact of patches/releases within Oracle Cloud applications;Ê
- Providing consistent communication of status to clients; managing client expectations in regards to scope and service levels; and,Ê
- Overseeing multiple client engagements while leveraging team leaders to manage day-to-day activities; develop leadership skills within the team.ÊDemonstrates extensive abilities and/or a proven record of success in practice and business development activities including:Ê
- Participating in pipeline building, proposal responses, presentation delivery to clients, and contract development; and,Ê
- Developing and evolving service offerings, planning for capabilities, and building capacity.ÊDemonstrates extensive abilities and/or a proven record of success as a team member by:Ê
- Understanding personal and team roles;
- Demonstrating proven presentation skills to articulate ideas, options & solutions;Ê
- Contributing to a positive working environment by building relationships with and mentoring team members, supporting them in their career development;Ê
- Seeking guidance, clarification and feedback proactively; and,Ê
- Providing guidance, clarification and feedback to less-experienced staff.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

The salary range for this position is: $82,500 - $198,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance