Specialist, Benefits Delivery

Primary responsibilities will include, but are not limited to:
• Serve as main point of contact and case manager for employees and managers by providing timely and appropriate leave information. Including, but not limited to: interaction of leave laws with paid time off, short-term and long-term disability benefits, explanation of benefit/pay impacts, and the employee's responsibility and expectations for leaves, as well as actions needed for returning to work
• Serve as point of contact for external vendors for solutioning and proactive process updates
• Create and lead weekly Leave of Absence information sessions with employees and managers
• Proactively analyzes leave data and metrics to identify trends and areas for improvement ; Drive resolution of cross vendor and process issues and concerns that arise
• Guide, share insights, and help managers on matters related to leave of absence programs
• Manage workflow through case management system to ensure all leave transactions are processed accurately and timely, including, but not limited to, reviewing hours each pay period for intermittent leaves, tracking leave time, auditing of leave offsets through payroll, and notifying employees and managers of updates.
• Maintain complete and accurate records of leave requests in accordance with specified legal requirements and documentation of best practices.
• Handle complex and unique leave situations independently, while working closely with Employee Benefits, Payroll, HCM, and other internal stakeholders to solution
• Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws

This role will work closely with both external and internal benefit vendors, the Benefits Delivery Team, and various cross functional areas (e.g. Employee Relations, Employee Benefits, Payroll, etc.) to deliver the highest level of customer service to employees who request a leave of absence.

Qualifications:
• Ability to work independently and provide managers and employees with accurate information regarding leave of absence programs (process of leaves, communication)
• Excellent customer service and communication skills (verbally and written) to all levels of the organization
• Proficient with Microsoft Office, particularly with Excel
• Ability to handle stressful situations respectfully and remain neutral in resolving employee issues as it pertains to the leave of absence process
• Excellent attitude and interpersonal skills; ability to partner with multiple stakeholders to ensure collaborative solutions
• Bachelor's degree in HR Management, Business Administration, or relevant experience
• Experience with Workday and ServiceNow
• Experience with large, complex organizations is a plus
• At times, extended working hours are required to meet business needs
• Occasional travel of less than 5%.
Location: Associates within a commutable distance to our Newark, NJ location will have a hybrid work arrangement (in office 3 days per week). Open to virtual for associates outside the commutable area.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $83,500.00 to $129,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.