ROLE SUMMARY

• This role will report to the Global Clinical Supply (GCS) Strategic Hubs Team Lead in Makati, Philippines with a dotted-line to the Clinical Supply Operations (CSO) Matrix Manager.
• CSO is part of the Medicinal Sciences Global Clinical Supply (GCS) Group. Our purpose is to provide packaging, labeling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient. We provide quality clinical supplies in a compliant, timely, innovative and cost-effective manner. We continuously strive to improve our systems, processes and capabilities in collaboration with our Pfizer and external partners in support of developing breakthroughs to change patients' lives.
• The CSO Systems Specialist is responsible for providing system/document management support in execution of packaging, labeling, and distribution (P/L/D) operations to ensure effective execution and completion of P/L/D operations and timely delivery of clinical supplies to support clinical studies and patients.
• An essential component of the role is to utilize knowledge of Supply Chain process and enterprise supply chain systems knowledge and skills to support/assist in the implementation of operational strategies that enable effective and efficient execution of P/L/D operations. The CSO Systems Specialist are the subject matter experts for CSO operations within the enterprise supply chain systems and is accountable for improvement and execution of CSO operations activities involved in those systems.
• This position also works closely with Operational Strategy Leads (OSLs), CSO Planners and Schedulers, and other key functional roles in CSO and GCS to utilize technology and industry trend information to proactively contribute to improving effectiveness of CSO supply chain systems.
• The position requires a quality and customer focused individual with a continuous improvement mindset and technical/operational acumen to work with all business partners to take effective actions to ensure inspection readiness and obtain and retain knowledge of new capabilities across our vendor network to ensure sustained and continuous enhancement of system knowledge and skills.

• Responsible for assisting in the execution of P/L/D transactional tasks in CSO supply chain systems and enable timely delivery of clinical supplies to support clinical studies and patients.
• Applies systems/process knowledge to execute P/L/D tasks across the spectrum of CSO enterprise systems to ensure high quality clinical supplies (e.g. Axis360, CSDS, Clementine, Prisym360 and others)
• Makes decisions from limited options to resolve basic problems with limited effect on projects
• Supports updates to current processes that yield continuous improvement in the P/L/D enterprise systems and associated operating model.
• Accountable for timely completion of system-related tasks for the assigned P/L/D jobs.
• Supports CSO operational compliance and inspection readiness.
• Provides support to P/L/D projects to ensure successful project deliverables.
• Assists in the implementation of new global standards and technologies which support the identity of our clinical trial supplies throughout CSO supply chain enterprise systems.
• Support the execution of P/L/D workload to ensure quality and compliance utilizing project management skills to plan, execute and assess risks to complete the job.

• Bachelor's degree
• Must be proficient in Microsoft Office programs.
• Knowledgeable about Clinical Supply Packaging and/or Labelling and/or Distribution along with external vendors (e.g. technical, process, plan or system).
• Demonstrates general understanding of clinical study designs and GMP documentation.
• Articulate in both verbal and written communication.
• Excellent customer focused communication and listening skills.
• Proven interpersonal, facilitation, customer relations and negotiation skills.
• Demonstrated ability to learn fast and foster a culture of innovation.

• Occasional travel to vendor sites may be required.
• Ability to work flexible hours (e.g., early mornings, evenings, overtime) and across time zones