ROLE SUMMARY
The Global Clinical Supply (GCS) Clinical Supply Operations (CSO) Packaging, Labeling and Distribution (PLD) Associate is a position within the GCS Strategic Hubs (GSH) team and will be based in Costa Rica. The GCS Clinical Supply Operations PLA Associate will be reporting to the GSH Team Lead in Costa Rica, with a matrix reporting relationship to the CSO Matrix Manager.
CSO is part of the Medicinal Sciences GCS Group. Our purpose is to provide packaging, labelling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient. We provide quality clinical supplies in a compliant, timely, innovative and cost-effective manner. We continuously strive to improve our systems, processes and capabilities in collaboration with our Pfizer and external partners in support of developing breakthroughs to change patients' lives.
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The CSO PLD Associate is responsible for providing system/document management support in execution of packaging, labeling, and distribution (P/L/D) operations to ensure effective execution and completion of P/L/D operations and timely delivery of clinical supplies to support clinical studies and patients.
An essential component of the role is to utilize knowledge of Supply Chain process and enterprise supply chain systems knowledge and skills to support/assist in the implementation of operational strategies that enable effective and efficient execution of P/L/D operations. The CSO PLD Associate are the subject matter experts (SMEs) for CSO operations within the enterprise supply chain systems and is accountable for improvement and execution of CSO operations activities involved in those systems.
This position also works closely with Operations Strategy Leads (OSLs), CSO Planners and Schedulers, and other key functional roles in CSO and GCS to utilize technology and industry trend information to proactively contribute to improving effectiveness of CSO supply chain systems.
The position requires a quality and customer focused individual with a continuous improvement mindset and technical/operational acumen to work with all business partners to take effective actions to ensure inspection readiness and obtain and retain knowledge of new capabilities across our vendor network to ensure sustained and continuous enhancement of system knowledge and skills.
ROLE RESPONSIBILITIES
- Responsible for assisting in the execution of P/L/D transactional tasks in CSO supply chain systems and enable timely delivery of clinical supplies to support clinical studies and patients.
- Apply systems/process knowledge to execute P/L/D tasks across the spectrum of CSO enterprise systems to ensure high quality clinical supplies (e.g. Axis360, CSDS, Clementine, Prisym360 and others).
- Make decisions from limited options to resolve basic problems with limited effect on projects.
- Support updates to current processes that yield continuous improvement in the P/L/D enterprise systems and associated operating model.
- Be accountable for timely completion of system-related tasks for the assigned P/L/D jobs.
- Support CSO operational compliance and inspection readiness.
- Provide support to P/L/D projects to ensure successful project deliverables.
- Assist in the implementation of new global standards and technologies which support the identity of our clinical trial supplies throughout CSO supply chain enterprise systems.
- Support the execution of P/L/D workload to ensure quality and compliance utilizing project management skills to plan, execute and assess risks to complete the job.
- Attend periodic meetings with teams in other global time zones outside normal work hours.
BASIC QUALIFICATIONS
- Bachelor's degree
- Must be proficient in Microsoft Office programs.
- Fluent in written and spoken English.
- Knowledgeable about Clinical Supply Packaging and/or labelling and/or Distribution along with external vendors (e.g. technical, process, plan or system).
- Proven general understanding of clinical study designs and Global Manufacturing Practices (GMP) documentation.
- Articulate in both verbal and written communication.
- Excellent customer focused communication and listening skills.
- Proven interpersonal, facilitation, customer relations and negotiation skills.
- Demonstrated ability to learn fast and foster a culture of innovation.
Work Location Assignment: Hybrid
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Logistics & Supply Chain Mgmt
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