ROLE SUMMARY
The Business Process Support Specialist (BPSS) will be reporting to the Global Clinical Supply (GCS) Strategic Hubs (GSH) Team Lead, with a matrix reporting relationship to the Strategic Operations Management - Procedure and Process Design Team (SOM-PPDT) Lead. The GCS SOM-PPDT is a business-enabling function to assist with procedure and process design development and management to ensure alignment in support of current business operations and processes.
The BPSS role provides support for GCS operations in the development, redesign, and refinement of standard operating procedures (SOPs), business procedures (BPs), auxiliary documents, procedure writing standards, and process models. It also supports communications, training development, project oversight and tracking, data analysis and development, and other relevant supporting tools and documentation. This role requires support in alternative global time zone.
Want more jobs like this?
Get jobs in Santa Ana, Costa Rica delivered to your inbox every week.
This role encompasses a wide array of responsibilities aimed at enhancing procedural documentation and connectivity to process models within the GCS operations. Key tasks include:
- Collaboration with Subject Matter Experts (SMEs): Work closely with SMEs to develop, revise, refine, and implement procedural documents and corresponding process models and training materials where applicable.
- Facilitation of Procedure Redesign: Lead the redesign of procedural projects and provide project management according to established plans, engaging relevant SMEs and stakeholders throughout the process.
- Evaluation of Documentation: Continuously assess procedural documentation against evolving Pfizer and GCS requirements, audit/inspection/quality findings, business needs, industry standards, stakeholder feedback, and trends, making recommendations for changes as needed.
- Management of Queries and Deviations: Handle queries and deviations related to assigned policies/procedures and provide support for procedure revisions and restructuring as necessary.
- Development and Management of Process Portal Content: Assist in the development, implementation, and oversight of the GCS Process Model site content, ensuring the availability of accurate and complete procedural documentation for GCS operations.
- Process Mapping Support: Provide support for process mapping activities related to procedural updates and quality event investigations within GCS.
- Support for Assigned Projects: Aid in the design, delivery, and management of activities related to assigned projects, including GCS Process Model site enhancements, training design and development, and other strategic projects assigned by GSH Team Lead and SOM Lead.
- Global Collaboration: Attend periodic meetings with teams in alternative global time zones, highlighting the role's requirement for global collaboration and communication.
Overall, this role plays a pivotal part in ensuring that procedural documentation and corresponding process models within GCS operations are current, compliant, and aligned with industry and internal standards and best practices. It requires strong collaboration skills, attention to detail, and a proactive approach to continuous improvement.
Basic Qualifications:
- Bachelor's degree (BA/BS) in technical writing/communication, computer science, scientific, supply chain, or business field, coupled with specific training in process modeling, design, analysis, and improvement methodologies.
- 2-5 years' experience in process design and documentation of pharmaceutical business processes.
- Technical proficiency, including skills in Microsoft Office 365 - MS Word, MS Excel, MS Project, Visio, Outlook, and SharePoint.
- Fluent in verbal and written English.
- Strong and effective verbal and written communication skills.
- Strong organizational skills and ability to prioritize multiple projects and meet targeted deliverables and deadlines.
- Proven ability to develop, communicate, and execute project plans effectively, especially in complex projects involving multiple stakeholders.
- Ability to work in and/or facilitate multi-phase complex projects with multiple contributors/collaborators.
Preferred Qualifications:
- Previous experience in continuous improvement initiatives with ability to identify and implement process enhancements.
- Strong interpersonal skills with a demonstrated ability to manage stakeholders at different levels of technical and business roles, fostering effective communication and collaboration.
- Training or experience in safety, regulatory, medical, and/or clinical supply process trainingdevelopment, delivery, and/or implementation processes.
- Proficiency in tools for process design and mapping, reporting (Spotfire), and systems for document management, publishing, communication, and learning management.
- Understanding of the fundamentals of electronic publishing of procedural documents.
- Ability to adapt to changing situations and work well under pressure.
- Pharmaceutical industry experience preferred.
- In-depth understanding of pharmaceutical business processes and regulations, guidelines, and industry standards for compliance.
- Proficient and trained in using root cause analysis tools to drive quality investigations to appropriate closure, including remediations as required.
- Exposure to working in a GMP/GCP environment and with regulatory audit teams.
PHYSICAL/MENTAL REQUIREMENTS
Office work only
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
May include international travel for occasional department meetings.
Attend periodic meetings with teams in other global time zones outside normal work hours.
Work Location Assignment: Hybrid
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Logistics & Supply Chain Mgmt
#LI-PFE