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Technology Support Specialist II

AT Perceptive
Perceptive

Technology Support Specialist II

New Haven, CT

What can we offer you?

Apart from job satisfaction, we can offer you:

HEALTH

  • Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA)

YOURSELF

  • Paid time off policy including holidays and sick time
  • Internal growth and development programs & trainings

WEALTH

  • 401(k) program, life & accident insurance and disability insurance

Key Responsibilities:

  • Provide first & second Help Desk support to end users on a variety of issues and identify, research and resolve technical problems.
  • Monitor helpdesk line and ticket system, log service requests, and handle or distribute service requests.
  • Troubleshoot and identify sources of hardware/software issues; take corrective action Repair computer systems, peripherals, printers, and other related IT devices. Assist with researching new products and Collaborate with IT infrastructure team on new implementations or technical troubleshooting
  • Maintain and control asset and inventory listings company-wide Facilitate healthy communication and departmental relationships
  • Maintain and control technology-related documentation, technical materials, and publications Manage software registrations, warranty and support agreement information.
  • Work with hardware and software vendors to troubleshoot technical issues. Perform administrative and assume project responsibilities as assigned

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Experience:

  • Minimum of 2 to 5 years' experience supporting business class hardware and software
  • Should have hands on experience Microsoft 365, Active Directory and Troubleshooting
  • Excellent organization and communication skills, written and verbal (For example, able to communicate technical issues to non-technical people)
  • Strong understanding of Microsoft operating systems and productivity software such as Word, Excel and Outlook
  • Basic understanding of Virtualization technologies Multi-tasking capabilities, negotiates conflicts, troubleshoots

Education:

  • Bachelor's degree in computer technology, or equivalent combination of training and experience

Client-provided location(s): New Haven, CT, USA
Job ID: Calyx-JR103471
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Dental Insurance
    • HSA
    • FSA
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Remote Work Opportunities
    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
  • Diversity and Inclusion

    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program