At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! We're seeking a Client Support Specialist to join our stellar team! You will have the opportunity to make a significant impact on the client's organization and their ability to do their business in an efficient and timely manner.
The Client Support staff greatly impacts overall client satisfaction with Broadridge. This role is responsible for a number of other functions. These include 1) Support of other Broadridge departments, such as Project Specialist, Account Management and Level 2 & 3; 2) Managing the training of other staff members and; 3) Interacting with the Client Service group as point" person on critical issues. This interaction also requires extensive knowledge of brokerage industry terminology and an understanding of the underlying financial products and services, as well as technical expertise on a variety of Broadridge products and platforms.This position can have a significant impact on the client's organization and their ability to do their business in an efficient and timely manner. This is accomplished through proper tracking, escalation, and timely resolution of client issues.
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This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.
Responsibilities:
- HOURS: 10am-7pm EST
- Support of other Broadridge departments, such as Project Managers, Account Executives/Relationship Managers, and QA.
- Working directly with our clients to provide solutions and resolve issues
- Interacting with the Client Service group as point person on critical issues
- Oversees the tracking of all tickets for multiple clients providing updates on all open tickets to clients
- Following up with individuals internally when necessary to ensure tickets continue to move forward, and fielding calls from back-office counterparts to ensure their advisors have a great experience
- Bachelor's degree in Business, Communications or related field
- 5+ years of experience in client management or support in a corporate setting
- Strong knowledge of support platforms such as Remedy preferred
- Phenomenal teammate with excellent oral, written and social skills
- Financial systems experience required
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.