We're on a mission to change the future of clinical research. At Perceptive, we help the
biopharmaceutical industry bring medical treatments to the market, faster.
Our mission is to change the world but to do this, we need people like you.

Job Purpose:

As Global Services Director, with a focus on Medical Imaging you are responsible for the financial, operational, regulatory, and quality performance for growth and delivery of your strategic accounts by leading, contributing, executing, and monitoring the business vision, strategy, plan and execution for the account. In this role, you are also responsible for ensuring customer growth by coordinating client's ongoing experience, adoption, engagement, and outcomes realization. You will act as client advocate driving growth, excellent communications, understand the client's business initiatives and priorities.

• Develop and manage client success plan(s) for a range of complex portfolio of accounts that results in high client satisfaction.
• Utilize client data to find proactive insights about their current satisfaction and future trajectory.
• Ensure resolution of client issues through internal advocacy, developing and coordinating cross-functional actions, and supplying regular updates for transparency
• Develop proactive touchpoints to enhance and improve client experience

• Identifies the communications and relationship needs of stakeholder groups.
• Translates communications / stakeholder engagement strategies into specific activities and deliverables.
• Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining, and working to stakeholder engagement strategies and plans.
• Builds deep long term and trusting relationships.
• Provides informed feedback to assess and promote understanding.
• Facilitates business decision-making processes.
• Captures and disseminates technical and business information.
• Builds long-term, strategic relationships with stakeholders (internal and external).
• Establish relationships and consistent touchpoints with key customer stakeholders

• Meets and exceeds all performance goals as set by the management team on an annual basis.

• Initiates the development of sales and delivery strategies on an account/ team basis which meet the needs of the company strategic plan, consistently growing sales in account(s).
• Provides well-thought-out account plans which ultimately contribute to the overall company understanding of the strategy to build revenue of the account.

• Actively engages in the creation and close management of a sales pipeline ensuring the quality and timeliness of data.
• Proactively manages the pipeline ensuring the development of sufficient pipeline to deliver on sales goals.

• In collaboration with the Strategic Marketing team introduce new products and services to clients in territory/account(s) ensuring positive outcomes against the strategic plan.
• Works with internal stakeholders to execute.

• Ownership of proposal strategy including narrative and executive summaries.
• Leads, creates, and executes well-organized and structured bid pursuit and governance meetings, as necessary. This includes gathering all internal and external resources necessary for a successful engagement.
• Builds long-term client relationships to gain preferred supplier status is the goal

• Creates strategic account plans to identify opportunities within existing territories/accounts. These plans should include the strategic corporate initiatives with the goal of continued current engagement while simultaneously identifying new opportunities to increase wallet share.

• Carry out any other reasonable duties as requested. Which may include coaching.

• The proven ability to build and expand 'new business' or expand 'existing business' is essential, evidenced by the experience of professional services sales or delivery
• A positive attitude with respect to work assignments and high aptitude to develop new talents and skills through continuous learning, training and professional course work
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
• Shows initiative and self-confidence is adaptable and is able to cope with changing and evolving priorities
• Must have the ability to work methodically in a fast-paced, time-sensitive environment
• Ability to identify, develop, implement, execute and monitor enterprise-wide process improvements and value creation and harvesting
• A self-starter and able to work under own initiative
• Ability to influence and negotiate with internal/external stakeholders
• High level of technical competence with Microsoft Office suite, CRM and other business and collaboration applications and tools as identified by management
• Ability to operate collaboratively within a team environment
• Strong business acumen and analytical skills, with the ability to present clear and concise information
• Strong understanding of developing long term high value client relationships
• Excellent interpersonal, verbal, and written communication skills; strong executive presence
• Proven ability to influence through persuasion, negotiation, and consensus building
• Demonstratable ability to apply data analysis and critical thinking to problems and tasks
• Knowledge of life sciences industry and how they affect customers adopting our solutions

• Significant demonstrable relevant experience in sales OR delivery to Life Science companies (Medical Imaging)
• Specific and demonstrable success in developing a sales account plans showing consistent year over year growth or relevant operational account level experience
• Proven track record in delivering results against a plan or relevant operational account level experience
• Demonstrable experience, identifying sales pipeline risks and developing mitigation plans

• College or university bachelor's degree, or equivalent experience
• English: Fluent