Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
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As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Your Career
As a Staff level Threat Specialist Engineer, you will play a critical role in collaborating with Development, Sales, QA, and Marketing to deliver exceptional customer experiences. Leveraging your advanced fault isolation, root cause analysis, and technical expertise, you will diagnose and resolve intricate technical issues for both internal and external stakeholders.
Your Impact
- Leading the resolution of complex technical issues, collaborating closely with ETAC and Software Engineering teams to ensure swift problem resolution
- Expertly isolating root causes of product defects and reproducing customer issues in lab environments to provide effective solutions
- Mentoring and training junior engineers to enhance team effectiveness and drive continuous improvement across the support organization
- Contributing to technical documentation, including Technical Support Bulletins and the Knowledge Base, ensuring accuracy and relevance
- Engaging with Product Management, R&D, and Development teams to provide valuable feedback on product enhancements and customer experience improvements
- Managing technical escalations and owning complex cases, ensuring adherence to all procedural guidelines and processes
- This role may involve occasional travel to customer and partner sites for fault isolation and root cause analysis, emphasizing our commitment to delivering comprehensive support and solutions
Your Experience
- Minimum of 7 years of hands-on experience in cybersecurity, with a strong focus on technical support and troubleshooting
- Proven ability to communicate effectively with stakeholders at all levels, both internally and externally, on complex technical issues
- Advanced understanding of networking concepts, with practical experience in multi-vendor environments involving routers, switches, firewalls, and related technologies (Cisco, Checkpoint, Juniper, Fortinet)
- Expertise in Routing and Switching protocols (e.g., OSPF, BGP, VLAN, STP) and Security Protocols (e.g., IPSEC, SSL-VPN, NAT, GRE)
- Experience with Authentication Protocols is advantageous
- Demonstrated capability to independently debug complex networks with diverse media and protocols
- Industry certifications (e.g., CISSP, CCIE, JNCIE) are highly desirable
- Thorough understanding of software release cycles and bug management processes
- Ability to work independently while contributing effectively as a team player in a collaborative environment
The Team
Our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.