Senior Associate, Escrow Analysis

Purpose and Job Summary:

The primary focus of the position to provide management, leadership and direction to analyst of the team. These analysts are responsible for analyzing the borrower's escrow account at least once a year and as requested by the Borrower. The analysis is necessary to ensure that the borrower's current monthly escrow payment is sufficient to provide the funds necessary to pay the escrowed items on their various due dates throughout the year. The role is responsible ensuring the escrow analyses is completed on complex escrow accounts in compliance with applicable regulations, company policies and procedures.

Performance of these duties at a high level of accuracy and responsiveness is critical to the department in order to respond to time sensitive requests & other key functions that ensure the lender remain in compliance with all of the investors we service.

• Responds to inquiries from external and internal clients related to analysis. Ensure proper notification, communication, and coordination with the Borrower occurs in a professional and timely fashion.
• Handle more complex analysis to ensure borrower's current monthly escrow payment is sufficient to provide the funds necessary to pay the escrowed items on their various due dates throughout the year
• Identify escrow shortages and determine how to resolve; prepare refunds when necessary and spread escrow shortage collections when applicable.
• Coordinates efforts with insurance and tax processors to ensure accurate and timely escrow analyses
• Ensure that proper notification, escalation, communication, and coordination occurs with manager in the performance of job duties as needed. Provide regular status updates to manager regarding any outstanding items or deadlines.
• Ensure that all job functions are executed in compliance with all investor requirements and Lument policies and procedures by maintaining detailed desktop procedures.
• Work with IT department to test and implement system updates
• Participate in internal and external quality control and audit assessments, providing prompt and accurate responses to inquiries made, as well as take immediate action to correct or resolve issues as they are made known.
• Cross-train in all areas of the group to gain full understanding of all aspects of departmental responsibilities, assist with special projects related to department goals or as may be needed by the team.
• Work professionally and harmoniously with team and coworkers
• Other projects and duties as assigned

• Bachelor's degree with a concentration in Finance, Real Estate, Management or Business
• 5+ years in commercial mortgage servicing or commercial real estate is required, with exposure to FHA, USDA, Ginnie Mae, Freddie Mac, or Fannie Mae loans. An equivalent combination of education and experience which clearly demonstrates the knowledge and skill set to perform the job functions will be considered.
• Strong interpersonal skills demonstrated by an ability to communicate effectively with colleagues, clients (internal & external), all investors, legal counsel, and others. Must also demonstrate an excellent customer service attitude
• Proficiency in Microsoft Office, Word, Excel, and PowerPoint
• Proficiency in McCracken's Strategy servicing system (preferred)
• Creative and effective problem-solving skills, excellent organizational and analytical skills as well as focus and attention to detail
• The ability to effectively self-manage and to work independently, while functioning as a highly effective member of the team
• Positive attitude and willingness to take initiative to seek out additional tasks and responsibilities
• Ability to manage multiple assignments and transactions simultaneously
• Professional business image and excellent command of the English language, both verbally and in writing (spelling, grammar, and punctuation)
• Demonstrated ability to maintain confidentiality and to use discretion in the performance of daily activities
• Flexibility and ability to work under pressure with tight deadlines and constant interruptions; Ability to adjust priorities in a changing environment
• This position requires access to sensitive and confidential information. It is expected that this information remain both internally and external to the company as applicable.