In these roles you will be responsible for:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs transactional quality audit based on predefined audit parameters.
• Performs ATA and detects errors.
• Accurately reports the required data for projects/Initiatives.

Requirements for this role include:

• High school Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• 3+ year experience in customer service.
• 3+ years of experience that required a knowledge of healthcare insurance policy concepts.
• 3+ year of experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers.
• 3+ years of experience using a computer with Windows PC applications.

• Knowledge of multiple processes in the BPO space.

• In-depth knowledge of tools/software used for transactions and audit processes.
• Demonstrated understanding of process interdependencies.

Required schedule availability for this position is Monday-Friday (08:00am to 08:00pm EST) and Saturday (08:00am to 12:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

• Good analytical / problem solving skills.

• Basic budgeting, business financial and P&L skills.

Job Segment: Quality Assurance, Technology