Req ID: 298843
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ITIL Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Service Manager will be responsible for the smooth operations of service department for a heightened level of customer satisfaction.
Objectives of this role
Leading and managing the assigned ITIL portfolio, ensuring efficient service delivery and customer satisfaction.
Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.
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Developing and implementing service strategies to enhance customer experience and meet service objectives.
Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
Requirements -
7+ years of experience of education and work.
Strong understanding of ITIL process and principles
Leadership skills
Expereince with handelling multiple accounts.
Knowledge of ITIL tools
Strong Verbal and Written communication skills
Strong abiilty to create and document process
Competencies in conflict resolution, customer service, facilitation and executive presentation
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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