• Manage and enhance SolarWinds for network monitoring, ensuring the reliability and performance of critical infrastructure components.
• Work closely with IT teams to streamline software deploy ment processes, system configurations, and compliance management using SCCM.
• Monitor and optimize SolarWinds configurations to provide real-time visibility into network performance and health.
• Stay informed about the latest developments in Microsoft Azure, SCCM, and SolarWinds, and apply best practices to enhance our IT environment.
• Participate in the evaluation and selection of new technologies to enhance the organization's endpoint management capabilities.
• Knowledge of Server and Networking principles pertaining to enterprise environment
• Performs maintenance on existing operating systems.
• Evaluates, engineers, tests, recommends, and implements secure infrastructures.
• Acts as a resource for system escalation issues.
• Documents platform standards and processes for ongoing operations.
• Gathers business requirements for system design and validates recommended solution for Change Management.
• Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
• Performs root cause analysis on failed components and implements corrective measures.
• Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations, and solutions.
• Responsible for following company specific systems engineering standards.
• Executive support technical escalations.
• RCA for high severity issue, CRQ Deployments during weekends and holidays.
• On Call Support: shift for all required work and done during weekends.
• Provide Technical Documentation and training to L1 and Service desk.
• Operation resource for internal and external projects.

Technical/Professional Requirements:
• Prior experience with Windows OS (2008 - 2022), User administration, patch, IIS log files, Performance Monitors and System Services management, .NET Framework, SQL Server.
• Knowledge of integrating to back-end systems including Documentum is a plus.
• Responsible for complex testing and analysis of all elements of the computer systems.
• Analyzes and provides innovative solutions to system engineering and design projects.
• Represents the organization in front of critical audiences such as clients/customers/vendors/executives.
• Thorough understanding and management of customer business needs and expectations
• Candidates must have exceptional customer service, problem solving, and communication skills.
• Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
• Possess the ability to work independently with minimal management supervision and with a global team of engineers.
• Strong team player with ability to work in a team and as individual contributor.
• Strong organizational and documentation skills.
• Fast learner, flexible and able to work on multiple tasks.
Qualification
• Bachelor's degree in computer science, Information Technology, or a related field.
• Possess 8/10 years of relevant professional experience or equivalent combination of education/experience.
• Proven experience as a Microsoft Azure Engineer with expertise in Windows Server, SCCM, and SolarWinds.
• In-depth knowledge of Microsoft Azure cloud services, architecture, and best practices.
• Proficiency in SCCM for software distribution, patch management, and configuration management.
• Familiarity with SolarWinds for network monitoring and performance management.
• Strong scripting and automation skills for configuration tasks and deployments.
• Excellent problem-solving and communication skills, with the ability to work collaboratively in a team-oriented environment.
• Ability to work a 24x7 on-call shift, with primary business hours Canadian Eastern Standard Time
"This position requires a valid Canadian Security Clearance. Candidates can be guided through the application process for this clearance but must successfully obtain the clearance in order to fill the position."
#LI-LATAM

About NTT DATA

NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: System Administrator, Cloud, Testing, Consulting, Computer Science, Technology