Req ID: 299220
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Business Intelligence Advisor to join our team in mexico city, México (MX-MEX), Mexico (MX).
Role Summary:
This role provides technical support and troubleshooting for software applications used by our customers. One on this role work closely with internal teams, customers, and third-party vendors to ensure the smooth functioning of applications, identify issues, and implement solutions. This role requires both technical expertise and strong communication skills to resolve issues and improve the overall user experience.
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Key Responsibilities:
Technical Support:
- Provide L1, L2 and L3 support for software applications.
- Troubleshoot and resolve application-related issues for end-users.
- Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.
- Escalate unresolved issues to higher-level support or specialized teams.
Monitoring and Maintenance:
- Monitor scheduled Jobs and ensure their successful completion.
- Perform routine maintenance tasks, including system updates, backups, and configuration changes.
- Assist with system upgrades, patches, and migrations to ensure continuity of service.
Incident Management:
- Log, track, and manage incidents and service requests via ticketing systems.
- Follow established procedures for incident escalation and resolution.
- Participate in root cause analysis and problem management efforts.
Documentation and Reporting:
- Maintain and update application documentation, including configuration settings and user guides.
- Create and present reports on system performance, issues, and resolution times.
- Document changes, fixes, and enhancements in a knowledge base for future reference.
Collaboration:
- Work with cross-functional teams (IT, development, business users) to gather requirements and improve applications.
- Participate in system testing and quality assurance activities.
- Assist in the development and implementation of new application modules or features.
Key Skills and Qualifications:
- Technical Skills:
- 8+ Years of experience in Informatica B2B
- 5+ Years of experience in Informatica Power Center
- 5+ Years of experience in Informatica MDM
- 3+ Years of experience with databases (MS-SQL server),
- Experience with application monitoring tools.
- Experience in Informatica Cloud Data Governance Catalog is preferred
- Analytical Skills: Ability to diagnose and solve complex technical problems.
- Communication: Strong verbal and written communication skills, able to explain technical concepts to non-technical users.
- Customer Service: Ability to provide excellent customer service under pressure and manage competing priorities.
- Knowledge of ITIL processes (incident, problem, and change management).
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About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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