This role is critical in supporting the strategic direction as it scales through identifying and securing significant long-term business.
Key Responsibilities:

Identifying and analysing customer needs and expectations and developing strategies to meet them within the programmes.
* Manage and develop relationships with key customers and stakeholders, providing them with information and advice and resolving their problems.
* Analyse and monitor performance and metrics
* Lead and analyse the gaining of satisfaction scores and managing the outcomes.
* Set up and manage systems for collecting and using customer data and information to improve service.
* Work with team and suppliers to improve service and meet customer requirements.
* Develop customer service policies and procedures
Benefits:
We can offer you a range of flexible and hybrid working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits including private health care, career development opportunities and performance bonuses. For a comprehensive list of benefits, speak to our recruitment team.
Required skills and experience:

Significant experience working in the UK Defence / National Security Sector with deep domain insight and supplier knowledge.
* Experienced people and organisation leader with the ability to engage, nurture and grow relationships
* An individual with a passion to solve our clients' most complex mission challenges.
* An individual that is passionate about delivery excellence, and continuous improvement.
* A collaborative individual with the confidence and integrity to earn customer and internal stakeholders' confidence.
Why join us?

A mission to believe in - Every day we contribute to building a more secure and connected world, expanding our reach from land, sea, and air to space and cyberspace. From engineering data and intelligence solutions, to developing maritime navigation and control systems and innovating command and control systems for the UK and NATO, what we do together matters.
* A place to belong and thrive - Every voice matters at our table meaning you can bring your authentic self to work. From our Employee Resource Groups backed by thousands of employees, to sponsoring Cheltenham Pride and our partnerships with Association For Black and Minority Ethnic Engineers, Forces Transition Group, Mind, and Women in Defence - we are passionate about growing and supporting our inclusive community where everyone can belong.
* Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise and nurture your passion. Looking for flexibility? Balance your professional career with your personal life, health and wellbeing benefits, discount schemes, pension benefits and investment in your future development. Speak to our team to find the balance that's right for you.
Ready to apply?
Yes - Submit your application online. Your application will be reviewed by our team and we will be in touch.
Possibly, I'd like to find out more about this role - Reach out to our team for more information and support: .
No, I don't think this role is right for me - Our extensive UK growth means we have exciting, new opportunities opening all the time. Speak to our team to discuss your career goals.
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Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.