Senior Manager, Global Process Delivery, Tier II, EMEA

WHO YOU'LL WORK WITH

The Global Process Delivery Senior Manager, Tier II is responsible for the day-to-day management and operations of the Tier 2 Global Process Delivery team. The team is responsible for operational administration of compensation, benefits, and leaves, and delivers new programs or program enhancements.

The Global Process Delivery Senior Manager, Tier II will manage a team of professionals, and reports to the Global Process Delivery Director in EMEA. The role will work closely with Tier I, Total Rewards COEs, People Solutions Consulting and other People Solutions teams (Payroll, Compliance etc.) to ensure seamless delivery of Total Rewards programs. The Senior Manager will foster a culture of innovation and maintain high-quality standards across all processes and projects. This role will also assume a pivotal role in overseeing case (queue) management, ensuring the processes and projects managed by the Global Process Delivery team are understood and performed within SLA.

• Embodies Nike's Leadership Defined behaviors and promotes teamwork, recognition, feedback and transparency.
• Strong Workday/ServiceNow and systems skills and ability to learn and follow detailed work instructions on complex processes in support of the employee lifecycle.
• Strong stakeholder relationship skills with collaborating People Solutions including business facing roles.
• Ability to identify process and system improvements.
• Ability to dive into complex issues and seek clarity and resolution in partnership with cross functional teams.
• Strong communication skills to relay complex and technical information to non-technical audiences.
• Ability to anticipate potential issues, understand up and down stream impacts to decisions and build best possible solutions and processes.
• Strong proven experience in shared service operations, preferably Total Rewards Operations including solid experience leading direct and indirect reports
• Working knowledge of benefit program operations, benefits regulations, benefits funding and general knowledge of benefits accounting
• Proven experience with vendor system implementations and vendor performance management.

• You lead, inspire, and develop a team of professionals to innovative services, processes or products that address current and future employee problems or needs within scope of compensation, benefits, leave and accommodation programs for all countries within EMEA.
• You lead and oversee operationalization of core pay and incentives delivered during Pay Review processes from a Global perspective partnering with Geo GPD Leaders and teams.
• You lead and oversee recurring Benefits programs including oversight of vendor performance and actively lead partners to deliver value and maintain high satisfaction for Nike and employees.
• You ensure operational excellence delivering efficient operations and uniquely Nike experiences.
• You stay current on statutory regulations and ensure timely implementation to maintain compliance with applicable requirements.
• You provide thought leadership and partner with GEO GPD leader to translate org strategy into action plans.
• You use data (KPIs, surveys, themes), proactively identify and react to key opportunities in the business and support solutions while providing insights to our partners on how programs, policies, and processes are delivered to and are experienced by our managers and employees.
• You develop the plan for rollout of recurring initiatives and provide team oversite for implementations.
• You continually assess the efficiency of existing programs and processes, providing operational trend analysis and recommendations for evolution in collaboration with leads in Tier 3.