Become part of the Converse Team
Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it's about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.
ABOUT OUR TEAM
The NA Digital team drives the fast-paced direct-to-consumer business. We balance art and science to drive amazing consumer experiences that support both brand and commercial objectives.
WHO WE ARE LOOKING FOR
The Content Author & Operations Specialist will be responsible for updating and maintaining site content across Converse North America website. You will collaborate with various functions across the NA digital + global teams to ensure content appears accurately on site. You will also assist in setup and QA of site promotions and QA of product readiness on third-party selling platforms. The ideal candidate understands CMS tools and has proven ability and eagerness to learn new tools and platforms. This person has strong attention to detail in the work they deliver daily and is comfortable working in an ambiguous, fast-paced environment.
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WHO YOU WILL WORK WITH
You will report to the NA Digital Operations Manager. You will work closely with other site authors - as well as our site merchandising, planning, CRM, design and product teams.
WHAT YOU WILL WORK ON
- Publish timely and accurate site content updates through a CMS platform
- Partner with digital merchandising/seasonal planning teams to ensure content is accurately scheduled and linked correctly across site
- Conduct thorough QA of site content and links for upcoming site refreshes, product launches, A/B tests, site acquisition efforts, etc.
- Partner with digital designers on site asset requirements and collaborate on design feedback
- Partner with digital product teams to identify CMS tool development needs
- Troubleshoot website issues and platform/tool issues
- Execute and QA promotion setup
- Assist in ensuring product readiness for third party selling platforms
- Partner with other authors to maintain documentation and best practices for areas of ownership
- Support site enhancement projects / other special projects as needed
WHAT YOU BRING
- Bachelor's degree or equivalent combination of education and experience and training
- Experience in creating, maintaining, and publishing content from a CMS, and/or in an ecommerce operational function preferred
- Experience with customer-facing digital products preferred
- SFCC and First Spirit CMS experience preferred, and/or demonstration of learning and onboarding a new tool
- Knowledge of HTML and CSS a plus
- Strong communication skills, attention to detail and organization skills
- Proven ability to prioritize and manage multiple projects at once
- Self-starter with the ability to strive in a fast-paced environment
We are committed to fostering a diverse and inclusive environment for all employees and job applicants. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form .
Converse is more than a company; it's a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we're different.
Benefits
Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.