Job Summary

Looking to join a fast paced and challenging technical team where you can put your knowledge to use? NetApp is growing our Cloud support teams across the US, Europe and APAC. In support of that mission, we are seeking a Technical Support Engineer with some Cloud experience and a strong desire to learn on a continuous basis. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market. You will deliver high-quality solutions to customers through email, phone and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems the various hyperscalers environment. You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe.

• Prior experience providing technical support services, including handling customer cases through phone/email/chat.
• Ontap or Cloud experience
• Understanding of several of the following: Storage and networking infrastructure, Windows and Linux file services (ie. NFS and CIFS/SMB), AWS console, compute, storage, networking and debugging tools.
• Strong command of the English language; both written and verbal communication skills.
• Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Ability to follow standard engineering principles and practices.
• Creative approach to problem solving.