We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments
As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues
What you will be doing:
- Tier 3 support: installing, supporting, and resolving technical issues and challenges
- Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations
- Problem reporting, customer concern, replication, and resolution management
- Respond to customer technical inquiries
- Site visits and conference calls with customers and partners.
- Developing & refining internal processes to improve support efficiency and productivity
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What we need to see:
- B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
- 5+ years of experience in providing Customer Support for hardware & software productsrequired
- Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required
- Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN
- Linux experience and scripting
- Automation - Ansible
- The ability to work under pressure and support high-level customers
- Experience with operating and configuring major vendors' network equipment such as switches and routers
- Analysis and diagnosis of highly complicated networking problems
- Good communication and presentation/oral skills
- Excellent verbal and written English skills
- Tenacious, with good follow-up, and attention to detail
Ways to stand out from the crowd:
- Knowledge of Linux/Unix (Administration level)
- Ethernet (10/40 GigE) and/or Infiniband
- Clustering or data center technologies including Upper Layer Protocols (i.e., MPI)
- Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision
NVIDIA is widely considered one of the technology world's most desirable employers. We have some of the world's most forward-thinking and hardworking people working for us. If you're creative, results-oriented, and enjoy having fun, then what are you waiting for apply today!