Job Summary

The Renewal Quoting team at NetApp is responsible for helping Renewal Specialists and Customer Success Managers identify and execute on sales opportunities and provide renewal quotations for the Hybrid Cloud and Public Cloud customers. As a Program Manager, you are responsible for planning and managing programs related to the Renewal Quoting programs. The team is accountable of enabling success of renewal AOP for NetApp. This role is a pivotal role in driving transformational approach to renewals quoting operations.

Job Responsibilities

The role focuses on building programs to drive success of Renewal specialists/Customer Success and to improve quoting processes and systems.

• You will focus on identifying and assessing gaps to drive inside service renewal sales productivity and success criteria. Based on your findings, you will

• design and implement process changes in our core tools, suggest modifications to policies, rules of engagement, compensation plans and benchmark inside sales people against key drivers of productivity.
• In parallel, you are

• accountable for driving process and system improvement to reduce renewal quoting SLAs and are directly

• responsible for the Renewal quoting team's success.
• As a member of the team you will work with cross-functional teams from various organizations within NetApp to drive the overall success of the renewal programs. This is a

• challenging position with the opportunity to directly impact the effectiveness and success of the sales organization and customer satisfaction.