Job Summary
CPE is a global function and handles engineering level customer escalations across the product and solution landscape. CPE teams are involved in detecting and fixing customer problems, contributing to improving product quality, supportability and adding critical customer features. CPE teams are often seen bridging the gap between support and Engineering, communicating at executive level, senior technical leaders, support personnel and the customers.
Job Requirements
• Responsible for customer escalations, delivering timely communication, ownership of unblocking customers and driving the conversation end-to-end to the extent of fixing the code/enhancement.
• Ability to learn and adapt to new technologies, solutions and customer landscape.
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• Ability to handle unstructured tasks, especially when the issues addressed are less defined requiring new perspectives, creative approaches and with more interdependencies.
• Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
• Limited supervision and direction are provided, as this individual can operate, drive results and set priorities independently.
• Successfully convey information to stakeholders at many levels related to the position- Work effectively with senior engineers within Business Unit.
• Critical and/or high visibility customer support
Education
• Experience in NodeJS, Typescript, Scala and JavaScript.
• Hands-on experience on Docker and Kubernetes.
• Working experience on any of the 3 major hyperscalers (AWS/Azure/GCP)
• Strong written and verbal communication skills.
• Coding experience on Golang is an advantage.
• Recognized expert in this area of work.
• Strong aptitude for learning new technologies .
• Work collaboratively within a team of other engineers and have strong influencing and leadership skills.
• Ability to estimate work completion required to build an overall predictable plan.
• Strong understanding of concepts related to computer architecture, data structures and standard programming practices.
• Develop longer-range project plans and schedules for individual or work for a small team.
• Creative and analytical approach to problem solving.
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