Job Summary

CPE unleashes its global might, conquering engineering-level customer escalations worldwide. They fearlessly detect and vanquish customer problems, elevating product quality, supportability, and unleashing critical customer features.

Witness the CPE teams as they bridge the gap between support and Engineering, engaging with executive-level leaders, senior technical gurus, support heroes, and the customers themselves.

Brace yourself for an exhilarating journey with CPE!

Your Responsibilities

As a Software Engineer, your responsibilities will include:

• Customer escalations, delivering timely communication, ownership of unblocking customers and driving the conversation end-to-end to the extent of fixing the code/enhancement.
• Learn and adapt to new technologies, solutions and customer landscape.
• Handle unstructured tasks, especially when the issues addressed are less defined requiring new perspectives, creative approaches and with more interdependencies.
• Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
• Successfully convey information to stakeholders at many levels related to the position

• Proficiency in NodeJS, Typescript, Scala and JavaScript. GoLang is a plus.
• Hands-on experience on Docker and Kubernetes.
• Working experience on any of the 3 major hyperscalers (AWS/Azure/GCP)
• Strong understanding of concepts related to computer architecture, data structures and standard programming practices.
• Strong written and verbal communication skills
• Work collaboratively within a team of other engineers and have strong influencing and leadership skills
• Ability to estimate work completion required to build an overall predictable plan.
• Develop longer-range project plans and schedules for individual or work for a small team.