Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Senior Technical Support Engineer (Storage)

AT NetApp
NetApp

Senior Technical Support Engineer (Storage)

Bangalore, India

Job Summary

We are seeking a Technical Support Engineer - Performance with expertise in troubleshooting performance-related issues in enterprise storage environments. The ideal candidate will have a solid understanding of ONTAP architecture, performance tuning, and advanced troubleshooting techniques. This role is part of our Level 2 Support team, responsible for diagnosing, analysing, and resolving performance-related incidents while providing excellent customer service to enterprise clients.

Job Requirements

  • experience in technical support, systems administration or related roles.
  • In-depth knowledge of storage protocols such as FC, iSCSI, NFS, CIFS/SMB, and how they relate to system performance.
  • Proven experience in troubleshooting performance issues in enterprise storage systems.
  • Strong understanding of NetApp ONTAP architecture, including cluster mode, data fabric, and NFS/CIFS protocols.
  • Familiarity with performance analysis tools like Perfstat, Performance Manager, and AutoSupport.
  • Ability to read and analyze logs, traces, and performance metrics to diagnose issues.
  • Basic networking knowledge to assist with performance issues caused by network congestion or misconfiguration.
  • NetApp Certified Support Engineer (NCSE) or other relevant storage certifications are a plus.
  • Strong analytical and problem-solving skills, with a focus on performance-related troubleshooting and RCA.
  • Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.

Want more jobs like this?

Get jobs in Bangalore, India delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Education

  • B.E/B. Tech or M.S in Computer Science or related technical field
  • 4- 8 years of experience in technical support

Job Segment: Technical Support, Technical Support Engineer, Performance Management, Computer Science, Engineer, Technology, Engineering, Human Resources

Client-provided location(s): Bengaluru, Karnataka, India
Job ID: netapp-1226942200
Employment Type: Other