About the S3 Program
As a company committed to developing our future workforce, we created a program that will enable you to fast track your career through classroom and on-the-job training and clear benchmarks.
At the start of the program, we will fly you to the United States to take part in our robust 90-day training program based in Raleigh, North Carolina, USA. During this training, Academy participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long-term careers.
You will experience an exciting 3 months with Graduate peers from all over the world. Afterwards you will return to Ireland to start the on-the-job portion of your training.
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Job Summary
As a Graduate Support Executive you will be responsible for helping partners and internal people in pre- and post-sales activities. These activities will be mainly technical in nature and you will use your excellent communication skills to provide an outstanding level of service to internal and external users.
In this entry-level role, you will be supporting partners and NetApp Solutions Engineers to accelerate our quoting, pricing, and post-sales processes. You will receive significant training to expand your knowledge of storage, data management and 3rd Party technologies. You will develop your soft skills in customer care by working directly with partners and experienced colleagues.
Specific responsibilities include:
• Fielding all pre- and post-sales questions from our partner community
• Finding answer to technical questions from partners
• Helping partners and internal engineers with our quoting process
• Contributing to a knowledge base frequently asked questions
• Constant process improvement
Job Requirements
• Excellent communication and customer service skills - to work internal and external users
• The ability to learn new technologies and how to apply them to users' needs
• Creative problem solving
• A curious mind and collaborative style
• An energetic, self-driving spirit
Your Profile
- You will have successfully completed a BSc or MSc (or equivalent professional certifications) within the last 3 years, prior to the start of the program in February 2024; ideally in Computer Science, Electrical Engineering, Information Technology, Information Systems, Business Informatics or similar. Please note this role is also open to applicants who do not have degrees.
- You must have the unrestricted right to work in Ireland. Given the tight timelines, we are unable to provide visa sponsorship before the February start date. Please refer to the recruiter for roles in other global locations.
- Fluency in French (professional or native speaker) is necessary because you will be covering these markets in local language. Typically requires no previous professional experience.
Start date - 27th January 2025
Job Segment: Electrical Engineering, Informatics, Computer Science, Entry Level, Bilingual, Engineering, Technology