Capacity Reporting Analyst III/IV

Overview

To compile, research, analyze and document data, requirements, workflow/ processes, functionality and or controls for respective ISD group. To develop and evaluate information, and prepare recommendations based on analysis for use in decision making. Serve as liaison and / or subject matter expert in respective business area. Provide leadership for strategic and compliance projects or programs.

Responsibilities

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations, including alternatives and implications
• Collaborate with other business units to analyze and improve processing procedures and resolve problems
• Analyze changes in policies, procedures and products; determine the impact on the group functions
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
• Ensure clear, concise and effective communication of material
• Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied
• Monitor and analyze key performance indicators, and establish processes and methodologies for preventative
• Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products
• Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
• Analyze information to produce analytically-driven inferences and hypotheses to generate actionable recommendations
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Provide input into best practices for the respective area
• Ensure compliance with Navy Federal Credit Union ISD standards and best practices
• Performs other related duties as assigned

• Experience analyzing information, requirements, data, work quality, work methods, processes, service specific practices, standards, and metrics/statistics
• Experience presenting findings, conclusions, alternatives and information clearly and concisely
• Experience maintaining accuracy with attention to detail and meeting deadlines
• Experience in IT solution creation and delivery with increased business intelligence
• Expert research, analytical, and problem-solving skills
• Advanced skill analyzing and organizing problems or work processes for technical solutions
• Advanced organizational, planning and time management skills
• Advanced skill communicating with all levels within an organization
• Experience working and participating in cross-functional, multi-dimensional teams and projects
• Effective relationship building, negotiation and facilitation skills
• Experience in leading, guiding & mentoring others
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Expert verbal and written communication skills
• Ability to work independently and in a team environment

• Knowledge of Navy Federal's services, products and functions
• Experience working in an IT environment
• Knowledge of Navy Federal business processes and applications
• Experience with SQL, ETL, Visual Studio, PowerBI, C#, JavaScript, PHP, JQuery, HTML Languages, and Cloud-based technologies.
• Bachelor's Degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience