Overview
To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or Navy Federal systems, policies and procedures. To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision. To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems. Perform complex/difficult tasks with considerable latitude.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Ensure software/systems meet regulatory and procedural requirements
- Develop and recommend enhancements to improve operational processes and procedures
- Identify and detect errors/omissions; resolve or arrange for the resolution
- Involved in cross-organizational task groups concerning new automated systems, products and/or services
- Perform research for process improvements
- Recommend corrective action when discrepancies occur
- Resolve issues relating to General Ledger accounts and/or Navy Federal systems
- Test and implement software and/or processes
- Work with other business units to resolve systems and equipment issues
- Perform other duties as assigned
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Qualifications
- Ability to work independently and in a team environment
- Advanced knowledge of branch systems and processes
- Advanced research, analytical, and problem solving skills
- Advanced skill applying research and interpretation of findings to respond to requests for information
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced skill navigating multiple screens and PC applications and adapting to new technologies
- Advanced verbal and written communication skills
Desired Qualifications
- Advanced knowledge of Navy Federal products, services, programs, policies and procedures
- Advanced knowledge of accounting, credit, and/or lending principles and techniques
- Bachelor's Degree in Accounting and Business Administration or the equivalent combination of training, education, and experience
Hours: Monday - Friday, 10:00AM - 6:30PM
Location: 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.