Sr. Content Designer

Navan is revolutionizing business travel, and we're seeking a strategic and high-impact Senior UX Content Designer to help shape our world-class suite of products. Join our growing Product Design team and play a key role in crafting intuitive and engaging product experiences for our users. In this role, you'll be instrumental in delivering clear, concise, and user-centered content across our digital products, collaborating closely with designers, product managers, engineers, and researchers to ensure a cohesive and seamless user journey. You will champion content strategy and planning, ensuring the right content is delivered at the right time, in the right way, and contribute to the development of our content design function, establishing best practices within the company.

If you are a passionate and skilled Senior UX Content Designer ready to make a significant impact on our product and our users, we encourage you to apply!

What You’ll Do:

• Collaborate closely with product designers, product managers, and engineers to define and craft user-centered content design solutions across the product lifecycle.
• Develop and maintain our product content design style guide and contribute to the evolution of our design system.
• Conduct copy audits and analyses to identify areas for improvement and ensure consistency across our products.
• Partner with user research to understand user needs, behaviors, and pain points, translating insights into effective content design strategies.
• Advocate for content design planning and discovery, ensuring content design is considered early and often in the product development process.
• Create clear, concise, and consistent user interface text, including labels, buttons, tooltips, error messages, and onboarding flows.
• Contribute to the development of information architecture and copy hierarchy within our products.
• Lead workshops and educate cross-functional teams on UX writing best practices and the use of our copy style guide.
• Measure the impact of content design through data and user feedback, iterating and refining copy based on insights.
• Contribute to the growth and development of the content design design function within the company.

What We’re Looking For:

• 5+ years of proven experience in a Content Design, UX Writing, or Content Strategy role within a digital product environment.
• A genuine and profound empathy for our customers and a deep understanding of how content impacts their interaction with our products.
• An unwavering commitment to detail and a drive for excellence in all content design deliverables.
• A highly collaborative, positive, and open approach to design and problem-solving.
• Exceptional written and verbal communication skills, with the ability to articulate copy strategy and rationale effectively.
• Strong self-awareness and a growth-oriented mindset, with enthusiasm for contributing to a developing function.
• English fluency at a native or near-native level (both written and spoken) is required