Senior Assoiate - Client Coverage

Department Profile

For more than 30 years, Morgan Stanley has led the industry and set the standard for excellence in prime brokerage. Our large market share not only testifies to the value we provide, it also gives us the industry insight and experience to serve our clients better. Moreover, we are consistently rated Number One across a broad range of services. Our proprietary technology and shared platforms increase efficiency at every stage of the trading cycle. Client service representatives focus on adding value and Morgan Stanley's flexible, customizable portfolio analytics accommodate clients' unique requirements.

Our ultimate goal is to help our clients succeed. We provide access to the full breadth of the Morgan Stanley franchise, connecting clients to a wide range of expertise, from innovative investment ideas to new sources of capital. In addition, our worldwide presence allows us to devote global resources to fully address client goals and objectives.

Our clients attest that Morgan Stanley Prime Brokerage does not just promise excellence in service and solutions-we deliver.

Background on the Team

Morgan Stanley Prime Brokerage is dedicated to client service and cultivates an environment of process control, accuracy and efficiency. The Client Services team has professionals located in offices throughout the world - New York, San Francisco, London, Mumbai, Hong Kong, Singapore and Sydney.

The Prime Brokerage Account Manager team is a comprehensive partner to the global PB organization. The Account Manager is responsible for servicing a variety of clients, predominantly hedge funds. This position requires strong relationship management skills to help build a true partnership between our clients and Morgan Stanley. The Account Manager is considered a central point of contact for our clients. The Account Manager acts as a conduit between the client and the rest of the firm, providing escalation support, navigation, and helping to deliver tangible solutions. Commitment from senior PB management in NY, London and HK to leverage expertise and knowledge of the Mumbai team to the maximum has resulted in the team being core members of global working groups and project teams.

The Mumbai team includes chartered accountants, MBA and other professionals with ambitious learning goals, strong analytical skills and eagerness to accept challenging assignments. Our teams are structured according to client needs and include both senior and junior members. We have made consistent and significant investments in our technology platform. The result of our efforts-a highly automated exception-based processing system and state-of-the-art tools and applications-allow our client service team to better focus on analysis of client needs and quick response to client inquiries.

Primary Responsibilities

• First point of contact for client issues as a primary account manager - oversee the client's accounts and be involved in all client issues including, but not limited to: financing, margin, trade clearing and settlement, cash management and corporate events.
• Communicate with client as secondary or back up account manager capacity to respond and resolve issues pertaining to trade clearing and settlement, cash management, asset transfers and corporate events.
• Communicate issues and ensure problems are resolved completely in a timely and accurate manner.
• Perform root cause analysis for their clients to increase STP and reduce client issues.
• Analysis of data around client balance trends and client market share.
• Ensuring client stays current by introducing latest prime brokerage technology and reporting suite to the client
• Performing activities and checks around regulatory or management checks in the area of short sales violations, analysis of cancel/ corrections of trades, aged settlements, holdings in restricted currency
• Provide services to the Hedge Fund clients in the areas of due diligence inquiries from potential investors, maintaining/checking client fee schedules and their accurate billing, account opening and closing for organic changes to Funds.
• Liaison between Fund Administrators and various teams in Morgan Stanley such as swaps desk, listed derivatives, interest and finance, stock loan team to resolve inquiries.
• Solving problems by effectively influencing and utilizing resource across various teams in MS

Skills required (essential)

• 4 to 6 years of relevant experience in an Investment Bank or Custodian Bank with focus on capital markets and proficiency in financial products
• Chartered Accountant or M.B.A. from reputed Institutes
• Understanding capital markets and how products trade, settle and are accounted for
• Understanding of prime brokerage business
• Demonstration of excellent communication and relation building skills
• Exceptional organizational skills and a high degree of attention to detail
• Ability to identify and escalate issues effectively and appropriately
• Familiarity with basic accounting principles
• Generalist skill set with the ability to deal with all levels of client organization and our firm's support structure
• Ability to handle pressure, prioritize and multi-tasking during the course of a business day
• Proven ability to take ideas forward and to challenge current processes with integrity and maturity
• Strong project management skills
• Proficiency in MS Office and related applications (Word, Excel, PowerPoint, Project)

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.