Operations Supervisor - Parametric

This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM
The operations department consists of a team of professionals that focuses on the overall operations of Parametric. This group ensures the production process is complete from start to finish and lines up with the goals and functions of other departments within the firm. Examples include supervising, organizing and completing daily production, measuring and evaluating daily workload, and providing services to ensure the business runs as smoothly and effectively as possible.

Oversight Management is the team responsible for verifying all client activity, focused on reviewing all activities before trading begins each day, providing management reporting and verifying that the external requests from financial advisors and custodians are being completed fully and correctly before sending to portfolio managers.

ABOUT THE ROLE
The Supervisor oversees and monitors the daily workflow of the Oversight team. The position is responsible for monitoring and improving the quality of onboarding and client activities to detect and prevent trade errors. Additionally, the position is responsible for balancing the workload to meet SLAs while optimizing team productivity. The Supervisor will participate in ongoing projects and implementation of process improvements to increase efficiency on the team.

PRIMARY RESPONSIBILITIES
- Lead and mentor analysts and associates on the Oversight team
- Provide regular feedback on quality expectations and lead quality improvement initiatives
- Help team with day-to-day workflow, identify activities for escalation and prioritization
- Serve as escalation point for the team and intradepartmental requests
- Become a primary escalation contact for new and existing relationships
- Lead team meetings, team projects and initiatives
- Attend project meetings as a team representative
- Proactively seek opportunities to improve team processes to reduce risk and improve efficiencies
- Interview and hire team members
- Build out procedures and training materials
- Establish a comprehensive understanding of risk management as it applies to the organization and the role of team processes
- Serve as a knowledge expert among peers and other departments JOB REQUIREMENTS
- Bachelors (4 year) degree with concentration in finance or accounting preferred
- 5 + years previous work experience in the financial services industry
- 2+ years of management or leadership experience
- Experience with RIA community, separate accounts, UMAs, tax-efficient products and indexing a plus
- Strong relationship building skills
- Ability to manage through change
- Excellent communication skills - in writing/oral with internal/external partners
- Thorough knowledge of MS Outlook, PowerPoint and Excel
- Strong ability to learn new applications
- Exhibits clear project management skills; managing deadlines, keeping stakeholders informed, anticipating roadblocks, preparing back-up plans, etc.
- Proven track record as a successful leader

Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).