What will you be doing?

Advisor support
• Provide SME guidance to KYC onboarding and DDR teams on KYC-related queries and best practices for High-Risk cases.
• Interpret KYC policies and procedures, ensuring teams have clear understanding of regulatory requirements.
• Liaison with GFC team
• Main point of contact between local teams and GFC for all High-Risk KYC related queries.
• Facilitate communication to ensure timely and accurate responses to queries from KYC and DDR teams.

Issue Resolution
• Address and resolve complex KYC-related queries, escalating issues to GFC where necessary.
• Track and document queries and resolutions to identify trends and areas for improvement.

Process Improvement
• Collaborate with Stakeholders to identify opportunities for enhancing KYC processes and addressing common challenges.
• Provide feedback to GFC team on policy effectiveness and areas that may require clarification.

Reporting and Analysis
• Prepare reports summarizing query trends, resolutions, and feedback for management review.
• Analyse data to identify recurring issues and recommend solutions to mitigate risks.
• Work with stakeholders to promote a culture of compliance and continuous improvement in KYC practices.

What we're looking for:
• Relevant training experience in BSA/AML and OFAC requirements in financial or banking industry
• Undergraduate degree in related field or an equivalent combination of training and experience
• Excellent written and verbal communication skills.
• Planning and organization expertise working with global teams.
• Proficiency in MS Office Applications.
• Investigate, identify issues, impacts and trends to propose comprehensive solutions
• Multitask effectively and action matters promptly
• Work independently and in a team environment
• Handle highly confidential information with appropriate discretion
• Work in a high volume, fast paced environment

Where will you be working?

This role is based in 20 Bank Street London or 122 Waterloo Street in Glasgow.

Flexible work statement:

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Internal Applicants:

Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18 months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clicking here.

Equal opportunities statement:

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.