Key Responsibilities: -

·          Working Experience on Production environment

·         Analyse and resolve production & non-production issues within set SLAs.

·         Identify the severity level of the customer-impacting issue & react accordingly.

·         Investigate system logs to resolve production issues and restore services.

·         Provide RCA for production issues to avoid recurrence.

·         Regularly communicate incident/request status to teams/customers impacted.

·         Deploy, monitor & troubleshoot new software versions in production & non-Production environments.

·         Work closely with our development and QA team to address software bugs.

·         Identify trends in reported issues, report them and suggest possible solutions.

·         Design procedures to eliminate manual processes in the team.

·         Required to have good communication skills - both written and verbal.

·         should be able to work under a high-pressure environment with flexible work timings.

·         Be a part of a 24x7 on-call rotation to provide continuous support.

. Support Install, upgrade application software across environments

Job/Technical Skills: -

Mandatory: -

. 3 ~ 5 years of systems engineering exp / application support experience

·         Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments.

Operating Systems - Linux (Red Hat,Oracle Linux CentOS)

·         Application Middleware platforms such as Jboss, Apache, Tomcat, NGINX etc.

·         Knowledge of Jenkins,Terraform,GIT, Ansible etc.

·         Should have hands-on administration experience with Cloud Platforms such as AWS.

·         Knowledge of Kubernetes (K8), ArgoCD, HelmChart

. Ability to multitask with good communication and interpersonal skills

Desirable:

·         Knowledge of Java application and Oracle/MySQL databases.

·         Experience with PL\SQL. Reading / interpreting / executing statements.

·         Should have skills with Bash/Perl, Shell, Python, Groovy.

·         Knowledge of Networks, Firewalls, File Shares, Windows,DNS,TCP/IP,

·         Knowledge & Experience on JIRA,Confluance.

·         Monitoring tools – Zabbix,graylog etc.