Strategic Operations Lead, Monetization Incentives

The Sales Strategic Planning & Operations team is seeking an experienced Operations Lead to design and implement efficient operational cadences for Meta's strategic Incentives team. In this role, you will be responsible for bringing greater operational rigor to global revenue-driving programs by applying a strategic mindset and data-driven approach to define and drive the end-to-end execution of complex operational initiatives. The ideal candidate will have an extensive operational background, expertise in monetization processes (Advertising Sales, Enterprise Solutions Sales, and Agency Partnerships), and the experience in collaborating with diverse stakeholders in a fast-paced environment.

Strategic Operations Lead, Monetization Incentives Responsibilities:

• Oversee the operations of strategic incentive programs tailored to our top-tier clients, ensuring that it meets the business performance standards and targets (i.e. service levels, efficiency, partner satisfaction, cost etc.).
• Work closely with Meta's deal desk team, ensuring strategic deals are accurately submitted, reviewed, and approved in a timely manner.
• Develop comprehensive project plans to redefine existing operational processes, including end-to-end documentation, problem statement definition, and overall alignment with business objectives.
• Collaborate with technical stakeholders to translate business plans into tangible solutions that drive automation to our programs, including input on technical feasibility and trade-offs, project coordination, and tracking key execution milestones.
• Maintain an understanding of our product roadmap and go-to-market strategies to inform and optimize the operational timeline for incentive execution.
• Collaborate with cross-functional teams to identify opportunities for process improvements, and facilitate decision reviews on open process design and business models, documenting decisions and impacts to requirements.
• Maintain compliance and audit readiness, ensuring deal approvals align with internal policies, track key documentation, and support audits as needed.
• Drive projects end-to-end in partnership with teams from Revenue Accounting, Legal, Engineering, and Program Management, ensuring effective program execution and alignment across teams.
• Design, develop, and maintain a unified suite of tools that enable business teams to efficiently manage programs from intake to payout, leveraging automation to drive seamless daily operations and informed decision-making.
• Oversee project deliverables, proactively identify and mitigate risks, and drive timely resolution of issues to ensure successful project outcomes.
• Develop and track key performance indicators to measure program success, providing data-driven insights and recommendations for improvement to drive business growth and goal achievement.
• Conduct strategic analytical projects using internal and external data sources, including revenue, product, and market trends, to inform program development, decision-making, and optimization.
• Manage all communications, including project and program updates, key decisions, and stakeholder engagement, ensuring transparency, alignment, and effective collaboration across teams.
• Analyze and interpret complex data sets to identify trends, opportunities, and challenges, and develop actionable recommendations to drive business outcomes and improve program effectiveness.

• 10+ years in operations management roles, supporting large scale organizations that are global in nature with a proven track record of leading/driving result: sales operations, partner operations, deal desk, or revenue operations, preferably in an enterprise or B2B environment.
• 2+ years of advanced SQL experience working with large datasets
• Proven analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.
• Proven experience in designing, optimizing, and executing processes that drive business growth, with a focus on customer support strategies.
• Proven track record of collaborating with technical teams, including Engineering, PM, and Data Engineering, to drive business outcomes.
• Proven experience in compliance and payments working effectively with cross-functional stakeholders, including Legal, Finance, and Accounting.
• Advanced Excel, Google Sheets, and Google Slide skills.

• Proven understanding of CRM systems (Salesforce preferred)..
• Proven experience in Deal Desk, Incentives, and/or Sales Operations, with an understanding of deal structuring, incentive program design, and sales process optimization.
• Experience working in a matrix structure within a globally operating organization