We are seeking an experienced Technology Program Manager to lead our Customer Service Technology programs with Meta Reality Labs Post-sales Operations. You will play an important role in owning and driving technology solutions for both our Meta Reality Labs customer and support agents, and directly contribute to our mission of delivering exceptional customer experiences. Your expertise will help enable faster resolution, improve efficiency, and ensure technology projects meet or exceed success criteria. You will be responsible for managing the planning, execution, and delivery of programs and projects that ensure seamless collaboration and effective communication across the business, engineering and cross-functional teams.
Program Manager - Technology Capability Delivery Responsibilities:
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- Define project scope, goals, and deliverables.
- Develop detailed project plans, schedules, and timelines.
- Coordinate efforts across multiple teams including engineering, product management, and other stakeholders.
- Work closely with stakeholders to gather technical and business requirements.
- Translate high-level objectives into actionable technical specifications.
- Manage and coordinate development, testing, deployment, and delivery of technical solutions.
- Ensure that teams meet deadlines, budgets, and quality standards.
- Identify and manage dependencies, risks, and roadblocks.
- Serve as the main point of contact between technical teams and business stakeholders.
- Facilitate effective communication and alignment across departments.
- Proactively identify risks and implement mitigation strategies.
- Resolve technical and operational issues that arise during project execution.
- Understand the technology stack, system architecture, and engineering processes.
- Provide technical insights to guide decision-making and ensure feasibility.
- Track progress and provide regular updates to leadership and stakeholders.
- Ensure adherence to technical standards, governance processes, and compliance requirements.
- Evaluate project outcomes to identify lessons learned.
- Implement process improvements to enhance program management practices.
- 5+ years of experience in project or program management.
- Bachelor's Degree or equivalent experience in Computer Science, Information Technology, or a equivalent experience.
- Experience in a customer service or contact center environment.
- Project certification (PMP, PRINCE2, Agile).
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$116,000/year to $166,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.