We are seeking a highly organized and detail-oriented individual to join the GenAI organization as an Operations Specialist. You will be responsible for coordinating a team of project coordinators, data processors, technical writers, and human red teamers in the day to day planning and execution of safety risk assessment and mitigation efforts. This is a fast moving, changing environment, and the Operations Specialist is ultimately accountable for ensuring the smooth execution of projects and operations across multiple products. This role involves potential exposure to graphic content.
Generative AI Operations Specialist Responsibilities:
- Project management and process optimization of the safety program, including but not limited to: reviewing metrics of daily exercises, scheduling trainings, performance monitoring and improvement, and interview support to ensure consistency and quality across all human red teamers
- Execute task intake, triage, prioritization, scheduling, and resource allocation process
- Coordinate end-to-end task execution between clients and cross-functional team of project coordinators, data processors, technical writer, and human red teamers. This includes task readiness, trouble shooting, status tracking and reporting and responsible results handling & distribution
- Proactively surface and address opportunities for process improvements
- Monitor and optimize data quality and key performance indicators
- Work with potential exposure to graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
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- 2+ years of experience in operations coordination or a related field
- Proven experience in organizational and time management skills, with demonstrated experience to prioritize multiple tasks and deadlines
- Experience using data to conduct root cause analysis and inform decision making
- Demonstrated experience communicating and working effectively with a varied range of colleagues and partners, to drive impact, with experience working collaboratively with cross-functional technical and non-technical teams
- Demonstrated experience maintaining confidentiality and handling sensitive content and information with discretion
- Proficiency in Google Suite and/or Microsoft Office applications
- 5+ years of relevant experience
- Experience managing time-sensitive projects through to completion while balancing evolving priorities and a diverse range of stakeholders
- Knowledge of project management principles and methodologies
- Familiarity with generative AI and/or red teaming concepts and practices
- Certification in operations coordination or a related field (e.g., PMP, Scrum Master)
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$94,000/year to $136,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.