The CX Partner is responsible for establishing, supporting, and executing the TLV site's programs. This person will be part of the Community Experience Team that creates engaging programs, executes meaningful events, and cultivates connections between employees in the TLV office. Programs in this team are defined as long term projects, predominantly focusing on engaging Metamates to our mission and the work through growth and development that feature recurring elements. To be successful, the candidate must have the ability to support the regional program strategy, set goals, and demonstrate strong project management skills. This role is based in our TLV office and will report directly to the TLV CX Manager.

Community Experience Partner Responsibilities:

• Create and execute programs that build culture and community in TLV, aligned with the Regional and Global strategies.
• Work with other CX Partners to develop, align, and scale programs at a global level, share success metrics, and iterate on concepts to improve for the future. Regional programs could include, but not limited to: Local Office Welcome All Hands Recognition programs, such as Metaversaries Speaker series, Tech Talks, Musical artists Community Week, Mental Health Week, Week of Giving Friends Day Sustainability initiatives
• Develop communication strategy and activation plans for the programs that drive awareness, garner excitement, and elevate our culture across TLV.
• Leverage the voices of the CX Managers, Head of Office, and/or other relevant stakeholders for the Region and each site.
• Collaborate with CX Manager, Head of Office, and other key senior leaders at TLV site on site-specific programs. Balance specific needs for employee engagement at that site with our global, scaled approach.
• Act as onsite central point of contact at TLV site for programs, ensuring execution is successful.
• Collaborate on playbooks, best practice documents, and process improvements with regional team. Create "post-mortem" evaluations to ensure best practices and areas for improvement are captured for future program planning.
• Collect feedback and data on programs to deliver and share with Regional Lead, CX Manager, and other stakeholders.
• Partner with functional XFNs, such as Security, Culinary, and Facilities, to execute programs and initiatives seamlessly. Work with Event Managers to ensure that any Event elements of specific programmes are delivered in line with the goals of the wider program. Interface and build rapport with operational teams, such as AV/IT, to represent needs of the sites within each region. May act as a point of escalation for issues or decisions.
• Swag ordering and inventory management.

• 3+ years of experience in program management for small, medium, and large organizations
• 3+ years of experience providing coordination support to a team or organization
• Proven ability to prioritize multiple functions and tasks
• Experience creating and sustaining productive relationships with internal and external partners
• Experience organizing workload to handle multiple tasks and meet deadlines
• Skilled in developing and sustaining strong cross-functional partners
• Experience organizing, tracking and maintaining budgets
• Skilled in anticipating and recognizing problems, suggesting appropriate alternatives or solutions, initiating or implementing solutions, and following-through with minimal guidance
• Experience managing multiple programs and coordination with internal partners, external vendors, and other stakeholders
• Knowledge in Word, Excel, and Outlook or Mac/PC based calendar/meeting applications