Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

• Work independently and drive resolution of complex issues.
• Support SAS Fraud Management.
• Determine root cause of technical issues using strong analytical skills.
• Think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues.
• Utilize Linux day to day and write SQL to query data.
• Utilize an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) and log aggregation tool such as Splunk.
• Triage and solve complex issues in an enterprise production environment that includes Linux /SAS Fraud Management and Actimize.
• Navigate file systems, modify files, search through log files, and analyze system performance to ensure stability of the production systems.
• Create complex searches and dashboards with Splunk to identify specific issue in the applications which will help in reducing the time to fix the problem.
• Analyze application performance using Introscope or Appdynamics to understand / analyze application performance under stress.
• Write complex SQL queries to generate reports containing information on fraudulent transactions along with the reasons.
• Support line of business right fraud rules using SAS or Actimize which will run incoming transactions and identify if they are fraud.
• Remote work may be permitted within a commutable distance from the worksite.

• Master's degree or equivalent in Engineering (any), Information Technology, Computer Information Systems, Management Information Systems or related; and
• 3 years of experience in the job offered or a related IT occupation.
• Must include 3 years of experience in each of the following:
• Triaging and solving complex issues in an enterprise production environment that includes Linux /SAS Fraud Management and Actimize;
• Navigating file systems, modifying files, searching through log files, and analyzing system performance to ensure stability of the production systems;
• Creating complex searches and dashboards with Splunk to identify specific issue in the applications which will help in reducing the time to fix the problem;
• Analyzing application performance using Introscope or Appdynamics to understand/analyze application performance under stress;
• Writing complex SQL queries to generate reports containing information on fraudulent transactions along with the reasons; and,
• Supporting line of business right fraud rules using SAS or Actimize which will run incoming transactions and identify if they are fraud.