Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

• 10+ Years of Project/Program Management Experience
• Agile experience
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
• Self-starter with ability to work independently as well as leading or participating in a cross-functional team environment
• Hands on ability leading projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Demonstrated ability to manage and prioritize multiple projects in a fast-paced environment
• Able to lead cross-functional teams in the execution of program objectives
• Cultivates a positive team culture and ensures broader collaboration across the enterprise
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• High level of integrity and professionalism in dealing with sensitive audit and regulatory matters
• Practical knowledge of Backup and Resiliency technical capabilities and policies
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Proven presentation skills (written and oral): ability to present key messages, recommendations and information in a clear, concise and insightful way and synthesize information key to relevant points to Senior Executives across the Enterprise
• Proven executive presence, horizontal and strategic thinker with the ability to influence effectively at all levels within the organization
• Demonstrates a good sense of judgment, knows when to escalate and how to manage expectations
• Considers a diverse set of data points and inputs and is decisive in solutioning

• Global Technology experience preferred
• Business & Risk Management experience preferred
• Regulatory experience preferred
• Audit experience preferred
• Working knowledge of bank policies, programs and procedures
• Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and strategy initiatives.