Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description:
This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner.
LOB Description: National Service & Solutions -Delivers specialized support through voice, chat and middle office functions to financial and contact center professionals, product partners and clients. Services complex client requests, intricate product requirements, and specialized account information, including deposit application exception remediation and client onboarding for Consumer and Small Business products via mobile and online banking channels.
Responsibilities:
• Communicates with executives and line management to gather and convey relevant information
• Answers manager's phone line, documenting accurate messages and handling calls with appropriate judgment
• Proactively manages the calendar of multiple stakeholders, effectively resolving conflicts that arise in a professional manner
• Manages all travel planning and expenses, coordinating schedules for executive to maximize time and create efficiencies
• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
• Liaises with outside groups to coordinate events where the executive is a corporate chair, director, or committee member
• Engages in high-level client contact and supports conversations related to sensitive information, utilizing considerable diplomacy and judgment
Minimum Qualifications:
• 3+ years' experience as an Executive Assistant or comparable level of experience as a Senior Administrative Assistant
• Demonstrated ability in either current or prior positions to interact with senior level executives
• Ability to work independently, multi-task, manage time wisely; handle confidential and sensitive material with highest degree of integrity.
• Strong executive presence; superior interpersonal communications skills
• Strong working knowledge with MS Outlook, Word, Excel, PowerPoint, WebEx and SharePoint)
• Ability to multi-task in an urgent and deadline-driven environment
• Accuracy/quality control - must demonstrate accuracy & thoroughness and monitor own work to ensure quality
• Excellent attention to detail and organizational skills
• Pro-active attitude with ability to stay focused and maximize time efficiently
Skills:
• Administrative Services
• Attention to Detail
• Customer and Client Focus
• Planning
• Prioritization
• Event Planning
• Adaptability
• Collaboration
• Problem Solving
• Research
• Facilities Management
• Office Administration
• Oral Communications
• Written Communications
• Recording/Organizing Information
Shift:
1st shift (United States of America)
Hours Per Week:
40