Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Want more jobs like this?
Get Account Management jobs in New York, NY delivered to your inbox every week.
Job Description:
This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures.
Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members.
Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.
The RDS operations analyst plays a fundamental and influential role in delivering process control and efficiency enhancements, enabling the team more time to focus on the client. In addition, the individual serves as a leader and escalation contact for the team. You will join a close-knit and industrious group of professionals where you will soon begin impacting the business and our clients by:
Responsibilities:
- Developing deep product and operational knowledge of account onboarding and maintenance across multiple products and jurisdictions within global markets for institutional clients
- Researching and resolving key business and risk problems while partnering with front office, operations, and technology business partners
- Engaging in cross-team collaboration and gaining exposure to diverse product lines
- Building and maintaining strong relationships with internal and external business partners in the US, UK, and Asia
- Exploring methods to enhance processes, further reduce risks, and boost client satisfaction
- Performs onboarding and maintenance of accounts and reviewing required account documentation.
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Reviews and approves required account documentation
- Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units
- Performs moderate levels of research, follow-up and resolution of more complex routine research requests
Required Skills:
- Account Management
- Customer and Client Focus
- Oral Communications
- Research
- Analytical Thinking
- Attention to Detail
- Collaboration
- Problem Solving
- Prioritization
- Recording/Organizing Information
- Result Orientation
Other Skills:
- Coaching
- Critical Thinking
- Written Communications
- Decision Making
- Mentoring
- Networking
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)
Pay and benefits information
Pay range
$24.00 - $36.06 hourly pay, offers to be determined based on experience, education and skill set.
Predictable pay
This role is compensated with a base salary and is not incentive eligible.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.