Sales Director

EXECUTIVE SUMMARY 

CLEANLINESS and FRIENDLINESS! 

The MCR standard is to provide clean, friendly, well-organizedand safe hotels for our guests. 

AREAS OF EXCELLENCE 

1. 1) Happy Guests  

1. 2) Spotless Cleanliness 

1. 3) Product Consistency & Quality 

1. 4) Teamwork 

Duties and Expectations 

1. 1) Happy Guests  

• Guest Relations:Greet guests happily upon arrival and throughout their stay with a smile. 

• Name Use:Use the guests’ names whenever possible, ensuring they feel properly welcomed.  

• Guest Satisfaction: all Team Members work together to contribute to great guest satisfaction scores. 

• Recovery: Ability to handle challenging guest situations with hospitality and asense of urgency. 

• Hotel Knowledge:Strongknowledge of all features of the hotel facility and amenities.  

• Events:Awareness and support for all groups and events at the hotel. 

• Technology:Understanding of relevant technology for each role. 

• Phone Etiquette:Answer all incoming calls with friendly service using the approved greeting.  

1. 2) Teamwork 

• Communication:Communication between Team Members should be clear, honest, and professional. 

• Can Do Attitude:Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. 

• Collaboration:All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. 

Sales Director, Role Specific Duties and Expectations 

The Fairfield El Paso Airport Director of Sales will be responsible forthe following: 

1. 1) Meeting and Exceeding Group Booking Goals 

1. 2) Increase Average Daily Rate and Occupancy Growth 

1. 3) Growing Market Share on Annual Basis 

1. 4) Revenue Maximization and Expense Control 

1. 5) Sales and/or Events Department Oversight 

1. 6) Maintain Client Relationships & Networking 

Other Duties and Responsibilities:   

1. 1) Meeting and Exceeding Group Booking Goals 

• Proactively develop quantifiable action plansand conduct site inspections. 

1. 2) Increase Average Daily Rate and Occupancy Growth 

• Develop and execute strategic plans in support of achieving optimaloccupancy and ADR growth. 

1. 3) Growing Market Share on Annual Basis 

• Coordinate with revenue and pricing team to focus on building pipelinesfor key dates and soft periods.  

• Secures new business and demonstratesthe abilityto be proactive. 

4) Revenue Maximization and Expense Control 

• Maximize total revenues and control expenses to meet and exceed hotel profitability objectives. 

1. 5) Salesand/or EventsDepartment Oversight 

• Oversee operations of the hotel sales functionincluding sales, follow-upand sales administration. 

• Execute and support the operational aspects of business booked, including generating proposals, writing contracts and customer correspondence. 

• Oversee the event management of group bookings and ensure seamless on-property experiencewith friendly servicefor all contracted customers.Carries out theMCR standard to have a clean, spotless, well-organizedand safehotel at all times. 

• Need to receive great guest satisfaction scores.  

1. 6) Maintain Client Relationships& Networking 

• Build and maintainprofessional and active relationships with clients, third-party meeting planners, referral sites, and other key sources as lead generators. 

• Maintain strong visibility in local community and industry organizations by positively representingthe hotel on site visits, trade shows, and sales calls. 

• Attend any meetings and any other functions required by the hotel or management, even outside typical office hours.

Qualifications & Requirements 

Qualifications:  

• Education:Bachelor’s or Associate’sDegree Preferred. 

• Work Experience:Previoussupervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred. 

• Must have a positive attitude and willingness to learn.  

• Possess highly developed verbal & written communication skills. 

• Ability to influence others,negotiate,provide friendly serviceand possessprofessional selling skills. 

• Must be able to work independently and simultaneously manage multiple tasks. 

• Must haveattentionto detail,meet deadlinesand demonstratestrong organization and presentation skills. 

Physical Working Demands & Working Environment: 

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to: 

• Stand or remain in a stationary position for long periodsof time (3-4 hours at a time). 

• Type on and operatecomputers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.    

• Inspect andvisually observedetails at close range (within a few feet)and from long range. 

• Frequently walking around the property to give tours of the building. 

The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).Some travel may be requiredto meet with prospective and current clients.  

Language and Reasoning Skills:To perform the duties of this job, an individual must be able to: 

• Read, write, understandand communicate with others effectively using the English language. 

• Read and interpret documents in English, such as safety rules, operatingand maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.  

• Writeroutine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.   

• Ability to speak effectively in English before groups such as customers or employees. 

• Read and interpret business records and statistical reports in English. 

Note: 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be requiredto follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employeemust be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodationswill be madeto enable employees with disabilities to perform the essential functions of their job, absent undue hardship.The Employer retainsthe right to change or assign other duties to this position. 

This document does not create an employment contract, implied or otherwise, other than an at-will relationship.