Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Team: This seasonal position is responsible for working with Leadership to deliver technical, position-specific training for DC roles as well as provide bilingual support to Operations Leadership.

Delivers Training & Provides Technical Support/Coaching to Learners (60%):

• Teaches a variety of training programs which includes the Distribution Center orientation, along with various training programs for each of the Operational work areas:  Production, Retail, Returns, Publication, and Material Handling.
• Instructs employees in safe work habits and conduct in the distribution center environment. 
• Shares observations and feedback about performance of employees during classroom training.
• Works with the Supervisors, Leads and SSTs to assess the job skills of employees, recommend personnel moves where needed, and provide additional training as required. 
• Provides feedback and documentation on seasonal training performance to Supervisors, as needed.

What Your Impact Will Be: 

• Proficiency in Microsoft programs
• Ability to multi-task to effectively manage the progression and ultimate completion of projects. 
• Strong ability to interact well with employees and leadership. 
• Strong presentation skills, coaching and conflict resolution skills.
• Must be able to create an inclusive and respectful work environment by working with and coaching individuals from many ethnic backgrounds and a wide range of ages.

• Must be able to use information included in the training modules to provide consistent instruction to the work force. 
• Must possess an ability to remain calm under pressure and be able to manage stress when uncomfortable situations develop.
• This position is physically demanding and requires walking, standing, bending lifting, kneeling and pallet building. 
• Persons in this position should be able to lift up to 30 pounds frequently and up to 50 pounds occasionally. 
• Many tasks associated with this position involve hand and arm manipulation, grasping, pushing, and pulling. 
• Overtime is required at various times throughout the year. It is especially critical from October through December. Ability to work flexible shifts including evenings and overtime as needed. 

Requests for vacation from October through December will require Managers approval. Incumbents will be required to work on some Company holidays and Bonus days to meet customer service requirements.

Qualifications

Delivers Training & Provides Technical Support/Coaching to Learners (60%):

• Teaches a variety of training programs which includes the Distribution Center orientation, along with various training programs for each of the Operational work areas:  Production, Retail, Returns, Publication, and Material Handling.
• Instructs employees in safe work habits and conduct in the distribution center environment. 
• Shares observations and feedback about performance of employees during classroom training.
• Works with the Supervisors, Leads and SSTs to assess the job skills of employees, recommend personnel moves where needed, and provide additional training as required. 
• Provides feedback and documentation on seasonal training performance to Supervisors, as needed.

What Your Impact Will Be: 

• Proficiency in Microsoft programs
• Ability to multi-task to effectively manage the progression and ultimate completion of projects. 
• Strong ability to interact well with employees and leadership. 
• Strong presentation skills, coaching and conflict resolution skills.
• Must be able to create an inclusive and respectful work environment by working with and coaching individuals from many ethnic backgrounds and a wide range of ages.

• Must be able to use information included in the training modules to provide consistent instruction to the work force. 
• Must possess an ability to remain calm under pressure and be able to manage stress when uncomfortable situations develop.
• This position is physically demanding and requires walking, standing, bending lifting, kneeling and pallet building. 
• Persons in this position should be able to lift up to 30 pounds frequently and up to 50 pounds occasionally. 
• Many tasks associated with this position involve hand and arm manipulation, grasping, pushing, and pulling. 
• Overtime is required at various times throughout the year. It is especially critical from October through December. Ability to work flexible shifts including evenings and overtime as needed. 

Requests for vacation from October through December will require Managers approval. Incumbents will be required to work on some Company holidays and Bonus days to meet customer service requirements.

What We’re Looking For:

• 1-3 years of experience working in a service or DC field and training experience preferred.
• Must be fluent in both English and Spanish - verbal and written communication skills in both languages. 
• Experience with the Material Handling, Retail and Production processes preferred, but willing to train. 

Additional Information

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.