The Customer Connectivity Platforms Program ("Platform Services") was created to provide the tools to support scalable, safe ways for our customers to interact with Mastercard through enterprise messaging services, API and event gateways and file transfer services.

As the Vice President of Product Management-Technical for Platform Services you will work with a global team to set the vision for this program alongside engineering counterparts; execute upon a clear roadmap driving incremental value through each release; and, provide the necessary stakeholder management and customer engagement both internally and externally to ensure Mastercard is building platforms that scale to the needs of our business and customers.

You have a curiosity to keep abreast on the latest technologies and have a proven track record of being a thought leader and influential advocate for building and scaling global platform products.

Job Description

Lead a global organization defining the structures and operating mechanisms that optimize the skills and execution methodology of your team

Own the long-term view (3-5 years) and complete platform portfolio and make trade-off decisions within it

Work with other product teams to ensure strategies are aligned

Drive a data driven and continuous learning culture across your organization

Ensure team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets

Develop a culture of test and learn experimentation and innovation to solve core business and end customer needs in the platform product domain

Define and build your own scorecard to continuously monitor and analyze key performance indicators and use this data to drive incremental improvements

Rigorously inspect the platform products and execution metrics of your PM-Ts using your own tech depth and business acumen to assess risks and continuously raising the delivery bar

Manage escalations

Actively encourage the development of your managers and your technical staff while continuously raising the bar on performance, technical depth, product management results, and people management as you hire new PM-Ts

Engage directly with customers to help shape product roadmap

Experiences

Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model

Demonstrated ability to operate with complete independence and autonomy

Proven track record of data driven decision making and applying continuous improvement methodologies across teams

Demonstrated experience as a leader of leaders with the ability to develop talent (both managers and individual contributors)

Able to hold your own in debates with technical architects, engineers, and designers

Comprehensive experience in agile delivery methodologies

Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization

Formalize best practices into frameworks and evangelizes with other Mastercard teams

Help leadership craft responses for escalations of customer/business facing product issues

Has thrived and succeeded in delivering high quality technology products/services in a high growth environment where priorities shift rapidly

Proven ability to lead in a matrix environment

Strong interpersonal and talent management skills, including the ability to identify and develop product management talent

Able to understand and navigate complex regulatory requirements

Qualifications

Business acumen

Customer-first mindset

Excellent written and verbal communications skills

Business and/or software engineering degree preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.