Technical Program Manager II

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.

About the role

All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive - with a relentless focus on our customers. As a Technical Program Manager Analyst II at Mastercard, you are expected to perform the following general responsibilities:

• Drive the planning, execution, and delivery of functionality related to a known technology, product, or program with your assigned team(s) with little assistance

• Oversee the end-to-end delivery of engineering work assigned to the team by reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

• Work within a Scrum/feature team to conduct ceremonies and be the point of contact for that team OR work with another TPM supporting 1-3 teams that cuts across products, teams or technologies

• Operates in an Agile/Scrum environment where focus is on consistent feedback loops and iterative delivery and ensure alignment to the product/program roadmap, associated OKRs/KPIs, and dependent teams

• Organize and accelerate activities across a team or multiple teams, aligning the focus and priorities in alignment with the larger program strategy

• Conduct meaningful retrospectives with your team(s) to find, recommend, and implement improvements for the team(s) to take to improve efficiency

• Identify and look for ways to improve, streamline, and/or eliminate excess processes within the team(s) you work with, as well as the larger program

• Collaborate with engineering managers to secure resources/people, scope efforts, set priorities and establish delivery milestones

• Drive the sequencing of the work so that engineering execution can be optimized

• Identify blocking issues and manage their resolution, including managing dependencies across other teams or programs

• Manage communications from and to the team(s), and may be the first point of contact for the team

• Run effective meetings

• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations to both the team as well as engineering managers

• Maintain good working relationships with engineers, managers, and peers

All about you

• Some experience defining technical products as a platform at scale with a basic understanding of those platforms' capabilities and underlying technologies

• Analytical, investigative, and problem-solving skills

• Strategic thinker with ability to derive and translate data analytics to meet business goals

• Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project.

• Must be able to work independently in developing and mapping out solutions

• Expertise in Payments, IaaS, PaaS, huge plus if you have expertise in CI/CD, SQL databases, microservices APIs, and distributed systems operations in a DevOps model are a plus

• Experience operating in an agile delivery model, including but not limited to sprints, releases, managing dependencies, roadmaps, and backlog prioritization

• Proficiency in Microsoft Excel, Word, and PowerPoint

• Experience with Tableau, Domo, or other comparable business intelligence tools a plus, but not required

• Understanding of risk management discipline

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.