Job Requisition ID #
25WD86814
Position Overview
The Customer Success Design team creates cohesive customer experiences that build loyalty and drive business impact. By enabling digital and human customer success capabilities, this team will growth our Autodesk Success Plan revenue to $700M+ by FY30. We collaborate cross-functionally to drive Autodesk-wide accountability for customer experience improvements, ensuring a unified approach to achieving corporate NPS goals, while providing business performance insights to Customer Success.
We are looking for a seasoned Technical Program Manager to lead pivotal technical initiatives driving end-to-end execution within our Customer Success Design organization. This role demands a strategic thinker with robust experience in program management and a knack for steering cross-functional teams toward success. You will report to the Director of Customer Analytics and partner with data organizations around the company. You will be accountable for the delivery of technical programs and initiatives, including planning, execution, risk management, dependency management, and stakeholder alignment. To be successful in this role, you possess a blend of technical expertise, business acumen and a strong capacity to build and develop relationships across different teams and organizational levels.
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Responsibilities
- Develop and maintain project plans across multiple technical teams and to provide greater transparency to program status, assignments, dependencies, and outcomes for all program
- Partner with other SMEs to simplify the technically complex, and drive well-educated data-driven decisions across product, engineering, design, and data science representatives
- Partner in defining the outcomes, deliverables, milestones, and dependencies of the programs
- Drive alignment of cross-organization initiatives through outcome planning, dependency management, and impediment removal
- Identify and communicate project risks and partner with your cross functional team to mitigate conflicts and resolve issues
- Demonstrate excellent judgment, anticipate bottlenecks, lead escalations, make tradeoffs, and balance business needs versus technical constraints
- Support and facilitate roadmap planning and prioritization for each quarter and fiscal year
Minimum Qualifications
- Bachelor's degree in an Engineering discipline, Computer Science, Business or a related field
- 8+ years of experience as a Technical Program Manager, Technical Product Manager, or Product Manager
- Extensive experience working with business and technical on highly complex initiatives involving multiple software engineering teams, in a fast-paced environment, using Agile methodologies
- Good technical background and aptitude, detailed driven and have excellent problem-solving abilities
- Ability to communicate effectively with a broad audience
- Zeal for process and operational excellence
- Ability to leverage technical tools to scale programs and solutions
- Experience with Confluence, Asana, Jira, MURL, Lucidchart preferred
- Desire to continue to learn and challenge yourself
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $114,700 and $185,570. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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