Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Sr. Learning Experience Designer
Overview:
The Learning Experience Designer is responsible for designing and developing creating engaging and effective learning experiences, including instructor-led training (ILT), e-learning modules, websites, and other resources. The ideal candidate possesses excellent learning experience design skills and the ability to execute multiple priorities and projects simultaneously.
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Role:
Learning Journey Design:
Collaborate with Program Managers and the Director to envision and design comprehensive learning journeys that align with strategic objectives.
Develop engaging and effective learning experiences that meet identified needs and deliver measurable outcomes.
Ensure learning journeys are holistic, integrating various modalities (e.g., in-person, virtual, e-learning, peer-to-peer, hand-on-projects) to create a seamless learning experience.
Content Development:
Lead the development of learning materials, including ILT, e-learning modules, websites, job aids, and other resources.
Utilize best practices in instructional design to create high-quality, impactful learning content.
Continuously refine and update learning materials based on feedback and evolving organizational needs.
Stakeholder Collaboration:
Work closely with Program Managers to understand program requirements, timelines, and strategic outcomes.
Engage with subject matter experts to gather content and ensure accuracy and relevance.
Provide updates and communicate progress to stakeholders, ensuring alignment with program objectives.
Project Management:
Manage multiple priorities and projects simultaneously, ensuring timely delivery of high-quality learning materials.
Identify and mitigate risks to project timelines and deliverables.
Quality Assurance and Improvement:
Implement quality assurance processes to ensure all learning materials meet established standards and specifications.
Collect and analyze feedback on learning experiences, using insights to inform continuous improvement efforts.
Stay current with industry trends and emerging best practices in learning experience design.
All About You:
Prior proven experience in learning experience design and development, with a strong portfolio of diverse learning materials.
Experience working collaboratively with Program Managers and senior L&D leaders.
Technical Skills:
Proficiency in e-learning authoring tools (e.g., Articulate, Captivate) and LMS platforms.
Strong design skills with proficiency in graphic design software (e.g., Adobe Creative Suite).
Ability to use web development tools and platforms to create engaging learning sites.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.