Title and Summary

Senior Specialist, Product Operations

Overview

• Works on the evolution of the growth an enablement initiatives and metrics, establishes a go-to-market strategy, optimizes products and resources, implements incremental improvements throughout the life cycle.
• Oversees long-term and short-term strategic initiatives for a product focused on growth and enablement.

Role

• Interprets and applies the program's vision and strategy to the growth and enablement strategy and roadmap, communicating it consistently to key stakeholders.
• Collaborates with commercial teams (marketing, account management, CBLs) to ensure products optimized for growth and retention.
• Demonstrates in-depth knowledge of the program and its ecosystem, applying this understanding to the development of growth and enablement strategies.
• Exhibits awareness of Mastercard's broader product offering and leverages products from other business areas to augment product capabilities.
• Drives the delivery of key product enhancements, partnering with Guild members to deliver (e.g., CX&D, Product Management - Technical).
• Understands the Software Development Lifecycle and manages any barriers or obstacles to deliver capabilities on time and within budget, collaborating with the Product Management-Technical Guild.
• Utilizes data to quickly identify product performance challenges, creating proactive plans to drive usage and revenues. Prioritizes resources based on data-driven analysis to deliver against the plan.
• Ensures that the broader Mastercard organization is enabled to promote focus products by creating compelling communications and marketing content in partnership with Marketing.
• Influences cross-functional teams (e.g., Product, Product Management-Technical, CX&D) in the development of business requirements to achieve product objectives.
• Partners with the Guilds to create and share best practices within the program, focusing on driving continuous improvement in the program's operating model.
• Drives institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework.
• Demonstrates a commitment to continuous learning by leveraging the learning and development curriculum to augment existing knowledge, skills, and experiences.
• Demonstrates and drives Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.

All about you

• Proven ability to work in a matrix environment.
• Ability to use hard data and metrics to back up assumptions and develop business cases.
• Demonstrated ability to operate with independence and autonomy.
• Proven track record of data-driven decision-making and applying continuous improvement and test-and-learn methodologies across teams.
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.
• Demonstrated experience building relationships, partnering with and influencing people while commanding the respect of individual product teams across the organization.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.